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Finance, Customer Relationship & Administration Executive Mortgages | Vehicle Finance | Vehicle Sourcing Location: Remote – Philippines Hours: Approximately 10 hours per week initially Salary: Competitive hourly rate, depending on experience. Paid monthly. Are you organised, professional and passionate about delivering exceptional customer service? If so, we'd love to hear from you. I'm Steve, Managing Director of Varissa, a growing UK business specialising in residential mortgages, commercial finance, vehicle finance and prestige vehicle sourcing. I'm looking for someone to become a trusted, long-term member of our team, working directly with me to help deliver exceptional customer service while keeping the business organised and efficient. This is not a generic Virtual Assistant role. We're looking for someone who enjoys building relationships with customers, takes pride in their work, follows tasks through to completion and genuinely enjoys helping people. As the business grows, so will this role. About the Role This is a varied role combining: Customer Relationship Management Administration Mortgage Administration Vehicle Finance Support Vehicle Sourcing Vehicle Presentation & Marketing General Business Operations Your primary responsibility is simple: Deliver exceptional customer service while ensuring every customer and every case progresses efficiently from enquiry through to completion. Your Responsibilities You will: Deliver exceptional customer service by telephone and email . Build strong, long-term relationships with customers. Support residential mortgage, buy-to-let and commercial finance applications. Chase customers for outstanding documentation. Liaise with lenders, solicitors, dealerships, manufacturers and suppliers. Support vehicle sourcing and vehicle finance enquiries. Research vehicle availability, pricing and specifications. Prepare quotations, customer presentations and documentation. Create and improve vehicle advertisements, images and marketing material using AI tools. Update HubSpot CRM and maintain accurate customer records. Manage diaries, email inboxes and follow-up actions. Help improve business systems and processes. Ensure every customer is kept informed throughout their journey. The Ideal Candidate You will probably have experience in one or more of the following: Mortgage Administration Banking Financial Services Vehicle Finance Automotive Administration Customer Service Sales Administration Executive or Operations Administration Full training will be provided. Essential Skills You must: Speak fluent English. Write professional business email s. Have an excellent telephone manner. Enjoy speaking with customers. Be highly organised. Have exceptional attention to detail. Be proactive rather than waiting to be asked. Take ownership of your work. Follow every task through to completion. Work confidently on your own. Be comfortable using Microsoft Office. Be confident learning and using CRM systems such as HubSpot. Be comfortable using AI tools such as ChatGPT to improve productivity. Working Hours Approximately 10 hours per week initially. You must be available during UK morning business hours (approximately 8:30am–12:30pm UK time). We expect the role, hours and responsibilities to grow as the business grows. Salary is paid monthly. Technical Requirements Applicants must have: Reliable high-speed fibre internet. A quiet, professional home office. A modern Windows PC or laptop. A minimum of two monitors/screens. This role involves working across multiple systems simultaneously including CRM software, lender portals, dealership websites, email , spreadsheets and customer documents. A dual-screen setup is therefore essential. You must also have: A good quality headset suitable for customer telephone calls. A webcam for Microsoft Teams and Zoom meetings. If you do not currently have a dual-screen setup, you must be willing to have one in place before starting the role. Please Note This is a dedicated role. We are looking for someone who wants to become a long-term member of our team and grow with the business. During your agreed working hours, you will be expected to work exclusively for Varissa. If you intend to work for multiple employers during the same hours, this role is unlikely to be suitable. As part of the recruitment process, shortlisted applicants will be invited to a video interview and asked to complete a short practical exercise relevant to the role. How to Apply Please send: Your CV. A short covering letter explaining why you're interested in the role. Your expected hourly rate. Details of your internet speed and computer equipment. Video Introduction (Required) Please record a 60–90 second video (recorded on your phone is absolutely fine). Please tell us: A little about yourself. Your previous experience. Why you're interested in this role. Why you believe you'd be a great fit for Varissa. What exceptional customer service means to you. Please upload your video to Google Drive, Dropbox, OneDrive or YouTube (Unlisted) and include the link with your application. Please also answer these questions: 1. A customer has promised to send their documents three times but still hasn't. Draft the email you would send. 2. A vehicle delivery has been delayed by two weeks. How would you communicate this to the customer? 3. You have been given several average-quality photographs of a vehicle. How would you use AI and other tools to create a professional vehicle advert and presentation? 4. Tell us about a time you improved a process, solved a problem or spotted a mistake that others had missed. Finally, please include the words "Blue Umbrella" at the end of your application. Applications without this phrase will not be considered.

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Can you speak and write great English? Are you technologically savvy? Do you want to get paid a respectable income and help people at the same time? Need some Pesos? Do you have Insurance experience with checking policy, prior auth, eligibility, benefits in insurance website and phone calls to insurance? Want to work full time for a USA based company that has several full time Filipino employees that have worked with us for years? If so, this is a great opportunity for you. Preferably, with a year of USA insurance (benefits & eligibility) experience. The primary task for this tea ---------- mber to contact insurance companies to process prior authorizations, eligibility, and benefits. Experience in these specific tasks area is required. Additionally this tea ---------- mber will answer calls, manage faxes, schedule appts for our USA based business (We are a Medical Doctors office). Your job is to answer phone and take messages or direct the call the appropriate person, call customers to remind them of appointments, and accept payment as needed. We help a lot of people and you will be an important part of that process and our office. This is a part time job working 30 hours per week that may turn into a full time job as time goes.. We need to hire immediately. Shift: USA EST Mondays through Fridays - 9:00 AM to 12:00 NN & 3:00 PM - 6:00 PM. Compensation and Benefits: Base Salary: 30,000 PHP per month Quarterly Bonus: 20,000 PHP Every 3 months (we do this in place of the 13th month). Retirement Plan: We contribute approximately $20 per week to a retirement fund that you use during retirement after age 60. This can be a considerable amount of money in retirement depending on your current age. For someone in their 20s, this would be around $200,000 at age 60 or around 47,000 PHP every month when you retire... this is a very good deal and similar to an American retirement plan. Health Care: We also give additional money every week for SSS or PhilHealth to our employees as needed. Pag-ibig - We also give additional money every week for Pag-ibig to our employees as needed. Paid Time Off: We have paid time off and have some Philippine holidays off such as All Saints day etc. We are very familiar with Philippine-based VAs (we have 12 full-time permanent) and include our Philippine friends as Pamilya, and as an important part of our staff. We have never had any of our Philippine friends quit, as we treat everyone with respect and as an important part of our team. In fact, in 2022, we took our Philippine friends on an all-expense-paid trip for two to Boracay, as a way of saying thank you. In 2023, we took our Philippine friends on another all-expense-paid trip for two to Alona Beach in Bohol. During the first week of April 2024, we took everyone to El Nido, Palawan. In March 2025, we went to Boracay again. April 2026 convention was at Puerto Galera. These trips are at no cost to our Filipino friends, including food, travel, and lodging, and we stay at high-end 5-star resorts such as Henann resorts. Requirements: Fast Internet Good computer Good headset with noise cancelling to answer calls with and talk to people Quick learner Cell Phone with Internet access Able to follow specific directions Have Fun Helping People Good with a computer (you will be texting, email ing, and talking to people using our online CRM and scheduling system so you need a good computer and internet) We will respond within Online Jobs PH to those we wish to interview and set up a meeting via Zoom or MS Teams. Please check back in Online Jobs to look for our response. =================================================================== To apply =================================================================== Click the apply button below and type in "I Love Balut" in the subject. 1. Please send us your most recent voice recording letting us know who you are, why you want this job, and why we should pick you. 2. Please include if you have both a computer and cell phone. 3. Please include your internet capabilities.

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This role is open to NEWLY LICENSED health or life insurance agents only. My-Medicare-Expert is hiring! Sell health insurance to seniors in the U.S. Earn uncapped bonuses on top of your basic pay of $5 per hour. If you are highly motivated, reliable, and currently seeking career growth opportunities, we'd love to hear from you! Initially, your main responsibilities will be to convert cold leads into warm leads and set appointments or perform live transfers for a Medicare agent. You will be speaking with seniors in the US, ages 64 and older. The ideal prospect is someone who already has Medicare Supplement Insurance or is planning on retiring. Have the opportunity to work in an office setting in BGC where you get to work alongside the company owner and a team of highly motivated individuals, reaching your financial goals while making a difference in the lives of seniors in the U.S. Learn more about the company here – ---------- . SKILLS YOU MUST HAVE: 1. EXCELLENT English-speaking skills - a neutral accent or sounding like you are a native English speaker is a must 2. Ability to think FAST & overcome customer objections. 3. Ability to build rapport and connect with people over 60. REQUIREMENTS YOU MUST MEET: 1. Minimum 2 years' experience in outbound lead generation, telemarketing, or appointment setting. 2. Knowledgeable sbout health and life insurance. Some basic knowledge about the US Medicare system -- i.e., The different parts of Medicare / Medicare Advantage VS Medicare supplements--is a plus. 3. Ability to use the "WhatsApp'' application. 3. Quiet home-office environment – no background noise in your working area. 4. High speed internet (ethernet connection) -- minimum of 50 mbps upload/downloan speed. 5. Personal computer/laptop with i3 processor or equivalent. 6. USB headset with active noise cancelation. 7. Ability to work any 4-hour shift between 9am to 7pm PST. TO APPLY: 1. Send your application to ---------- and use “Inside Sales Representative” for the subject line. 2. Attach the following: a. Your resume - include 2 character references b. A voice recording of a casual self-introduction with deatails not on your resume or cover letter. Maximum of 30 seconds. c. A voice recording of you reading the text from the following document -- ---------- d. A cover letter where you talk about what you like about this job opportunity and why we should hire you. e. Include your WhatsApp number in your email signature NOTE: 1. Use Vocaroo for your voice recordings and send the link. Do not attach audio files to your email . 2. Applications that have incomplete information or do not follow instructions will not be considered. 3. Only shortlisted applicants will be contacted by ---------- . 4. Candidates selected for this position will be required to memorize all information within the Medicare Insurance 7 Facts Report as seen here – ---------- dicareinsurance.report.

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We are a US-based business looking for a reliable, detail-oriented Virtual Assistant to help with Amazon Seller Central operations, product research, customer support, listing checks, and admin tasks. Pay is $6-$8/hour depending on experience. The role is 10-15 hours per week to start. This is a long-term role for someone who is organized, careful with details, comfortable following SOPs, and proactive about asking good questions when something is unclear. We are not looking for an agency. We are looking for one dependable person who wants steady part-time work and can become a trusted part of the team. What You'll Help With Amazon Seller Central operations tasks Product research and data entry Updating Excel spreadsheets, ClickUp tasks, and internal trackers Checking product listings for accuracy Customer support replies using templates, guidelines and a custom AI toolkit Order/admin follow-up tasks Organizing information clearly so the rest of the team can act on it Other Amazon/e-commerce operations tasks as needed What We're Looking For Excellent written English Strong attention to detail Reliable communication and follow-through Required: prior Amazon Seller Central experience Comfortable working with Microsoft Excel, Outlook, and the Microsoft suite Comfortable using ClickUp, or able to learn it quickly Able to follow written instructions carefully Willing to learn new workflows and improve over time Honest about mistakes and quick to ask questions when needed Prior customer support, e-commerce operations, ClickUp, or product research experience is a plus Schedule The role is 10-15 hours per week. Exact working hours are flexible, but you must be able to overlap with us around 10:00am GMT on workdays for communication, check-ins, and follow-up. This is typically around 6:00pm in the Philippines. How to Apply Please reply with: 1. A short introduction about yourself 2. Your relevant Amazon Seller Central experience, including the types of tasks you handled 3. Your expected hourly rate 4. Your weekly availability, including whether you can regularly be available around 10:00am GMT 5. A short example of a task where you had to be very detail-oriented 6. Please include the word "blue" in your first sentence so we know you read the full post We value reliability, clear communication, and careful work more than speed. If you're dependable, organized, and looking for a stable long-term part-time role, we'd be happy to hear from you. Second step for shortlisted candidates We may ask shortlisted applicants to send a short Loom video introducing themselves and walking through their relevant experience.

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We're looking for a reliable and professional Virtual Assistant to provide out-of-hours support for our serviced accommodation business, StayForWork. You'll be the first point of contact for guests staying in our properties outside of normal office hours, helping to resolve any issues quickly and professionally. This is an important role that requires excellent communication, problem-solving skills, and the ability to remain calm under pressure. Responsibilities Answer incoming phone calls from guests. Respond to WhatsApp messages and email s. Resolve guest issues quickly and professionally. Liaise with property owners, hosts and contractors when required. Arrange emergency call-outs where necessary. Keep guests updated until their issue has been resolved. Escalate urgent matters to management when appropriate. Record all issues and actions taken in our CRM. Deliver excellent customer service at all times. Examples of Issues You'll Handle Lost keys or lockbox problems. Wi-Fi or TV issues. Heating or hot water problems. Appliance faults. Maintenance issues. Parking queries. Check-in assistance. Cleaning concerns. General guest enquiries. Requirements Excellent written and spoken English. Confident speaking on the phone. Strong customer service skills. Calm under pressure. Excellent problem-solving ability. Organised with great attention to detail. Reliable internet connection and quiet working environment. Experience using WhatsApp, email and online systems. Previous customer service, hospitality or virtual assistant experience is preferred but not essential. Ideal Candidate We're looking for someone who: Is friendly and empathetic. Takes ownership of problems. Thinks independently rather than waiting for instructions. Can reassure guests and remain professional in difficult situations. Is dependable and punctual. Is comfortable working evenings, weekends and bank holidays if required. Training Full training, scripts and procedures will be provided. You'll learn how to deal with common guest issues and when to escalate more complex situations.

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We are a small but highly technical ad agency with clients in diverse industries. Our mix is 80?ommerce with about 20% lead gen. We are looking for someone that knows how important it is to follow up on changes. The entire job is being able to reason through a change from several perspectives: 1. the performance environment. What impact will a change have on performance in the account? 2. the business goals. How does the change align with the overall goals of the business? 3. How will you know if it worked and what will you do if it didn't? AI can handle many of the technical and creative issues with running a Google account. It can not replace the safety of an experienced reasoning account manager. You will be expected to use AI tools, but you will also be expected to be critical of the AI recommendations through the 3 perspectives.

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We're looking for a reliable bookkeeper to help keep our finances organized and accurate. This is a long-term role for someone who enjoys numbers, doesn't cut corners, and takes pride in clean books. If you're the type of person who catches a P50 discrepancy before anyone else notices, we want to talk to you. What You'll Be Doing Recording day-to-day transactions and keeping our books up to date Reconciling bank and credit card accounts monthly Preparing basic financial reports (P&L, balance sheet, cash flow) Tracking invoices, bills, and payments Helping prepare documents for tax filing season Flagging unusual transactions or errors before they become problems Working closely with management to keep financial records clean and audit-ready What We're Looking For At least 2 years of solid bookkeeping experience Comfortable using QuickBooks Online or Xero (please tell us which one in your application) Strong attention to detail — this is non-negotiable for this role Good written English so we can communicate clearly Able to work independently and meet deadlines without constant follow-up Stable internet connection and a working computer Nice to Have Experience working with US or Australian clients/employers Background in a related field (accounting degree, CPA units, etc.) Familiarity with tools like ---------- , Gusto, or similar How to Apply Please apply through OnlineJobs.ph only. In your application, tell us: Which accounting software you're most experienced with How many years of bookkeeping experience you have One mistake you caught in your books before that could've caused a real problem Applications that skip these questions will not be considered — we're looking for people who actually read the post.

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Must have experience creating Amazon Premium A+, Amazon Store, and listing images. Won't have a ton of direction all the time on these, so you need to be able to look at competitors and pull market research for what is good in the category. As part of your application - Must share with me existing work specific for Amazon to be considered for this role, it is full time hourly.

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About the Role We are building PearlOS, an AI-powered operating system for real estate businesses. The platform is live and in active use. We need one developer who can work directly in the codebase, fix bugs, build new features, and keep the platform stable and deployable. This is not a build-from-scratch role. You will work inside an existing production codebase. You must be comfortable reading code you did not write. You Must Have Next.js App Router (not Pages Router) TypeScript Supabase: migrations, RLS policies, SQL queries Vercel: deployments, environment variables, runtime logs Git: clean commits and pushes Ability to debug a broken route without AI assistance You Must Be Able To Read a TypeScript build error and fix it Trace a broken Supabase query to the exact cause Run npm run build and fix every error before deploying Follow written rules and architectural guidelines without reminders Report exactly what files you changed after every task You Will NOT Qualify If You have only built projects from scratch using AI tools You cannot show a live Next.js + Supabase project with a real GitHub repo You need daily supervision to prioritize your work Hours: 15-25 hours per week to start Rate: Please include your expected hourly rate when applying Location: Remote, Philippines preferred Start: Immediate To Apply Send your GitHub profile and one live project you built using Next.js and Supabase. No GitHub link, no response. Also include your resume and portfolio.

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We're looking for a highly organized, self-directed Virtual Assistant (20 hours/week, Philippines-based) to handle a mix of administrative and operational tasks. This position suits someone who thrives on an "update-first" approach — you take a goal, run with it, and keep us informed with regular progress updates, rather than needing step-by-step direction. Outreach & Pipeline Management (Starting Focus) Freelance & Mentorship Outreach -Research and identify potential freelance UX clients -Scout platforms and communities for private mentorship opportunities -Keep detailed, organized outreach records Conference & Speaking Opportunities -Find relevant tech conferences, panels, and industry events -Look into submission deadlines, contact info for organizers, and pitch/application requirements Scheduling -Coordinate interviews and networking calls -Keep everything synced in Google Calendar to avoid overlaps Using AI Tools -Use tools like Claude or ChatGPT to summarize postings, organize data, and draft first-pass outreach messages -No advanced AI experience needed — just comfort with basic prompting; training provided Personal & Side-Business Support (Later Expansion) Personal Errands & Planning -Handle occasional personal tasks — finding and buying gifts, researching travel, planning events Product/Apparel Sourcing -Research and shortlist clothing manufacturers, printers, and fabric suppliers based on given specs Digital Product Support -Provide light admin help — checking links, researching software setups, and keeping documentation organized for product launches What We're Looking For Independent & proactive — comfortable taking a general instruction, asking the right questions upfront, and figuring out the rest on your own Communicates without being asked — sends regular, structured updates without prompting Highly detail-oriented — keeps trackers, spreadsheets, and dashboards clean and current Professional writing style — clear, warm, articulate English for email s and outreach Tools & Skills Comfortable with Google Workspace (Gmail, Calendar, Drive, Sheets) Familiar with tools like Notion, Airtable, or Asana for tracking projects Willing to use AI tools (Claude/ChatGPT) to work faster Bonus: open to eventually picking up basic Figma/design ops skills

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About the Role We are looking for a detail-oriented GIS Specialist to support mapping, geospatial analysis, and data quality activities. The ideal candidate has experience working with GIS software, spatial datasets, and related technical tools, and can deliver accurate outputs in a fast-paced environment. Key Responsibilities Create, edit, and maintain geospatial datasets. Perform map production and spatial analysis. Conduct quality assurance and validation of GIS data. Review imagery, parcel, and feature information. Generate maps and reports for internal and client requirements. Manage and organize spatial databases. Collaborate with project teams to ensure data accuracy and completeness. Support data annotation and geospatial-related projects. Qualifications ? Bachelor's degree in Geography, Geomatics, Geodetic Engineering, Environmental Science, Computer Science, or related field (preferred). ? Proficiency in QGIS, ArcGIS, or other GIS software. ? Familiarity with shapefiles, GeoJSON, KML, and other spatial data formats. ? Understanding of coordinate systems and map projections. ? Experience with satellite imagery and map interpretation is an advantage. ? Strong analytical and problem-solving skills. ? High attention to detail and commitment to quality. ? Good written and verbal communication skills. ? Ability to work independently and meet deadlines. Preferred Skills Experience with Python for GIS automation. Knowledge of PostgreSQL/PostGIS. Experience in remote sensing or image interpretation. Background in data annotation and quality control. Basic video editing and content creation skills are a plus. Why Join Us? ? Remote work setup ? Opportunity to work on international projects ? Collaborative and growth-oriented environment ? Continuous learning and professional development

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DEADLINE: JULY 16, 9PM (MANILA TIME) Join Comma Football, a fast-growing football apparel brand turning the game’s greatest players, stories and ---------- nts into premium jerseys and apparel. ROLE: We are hiring a smart, accurate and football-loving Junior Media Buyer. Your main responsibility will be building and uploading Meta and TikTok campaigns from approved briefs. This is a fully remote, part-time role with room to grow. RESPONSIBILITIES: Build and upload campaigns accurately Place ads into the correct campaigns and ad sets Follow naming, budget, link, UTM and copy requirements Create new ad sets when required Monitor delivery and flag setup issues Report spend, ROAS, CPA, CTR and CPM Maintain accurate trackers RESULTS: Campaigns are built correctly and on time Preventable errors are kept to a minimum Unclear instructions are flagged before launch Performance reporting is clear and accurate REQUIREMENTS: Meta Ads Manager experience preferred TikTok Ads Manager experience is a plus Strong attention to detail and critical thinking Strong written and spoken English Comfortable with numbers, Google Sheets and Excel Reliable computer and internet connection High intelligence, energy and integrity A genuine love for football / soccer is strongly preferred JOB DETAILS: Location: Work from Home Hours: 25 hours per week, Monday to Friday Pay Rate: $7 USD per hour Employment Type: Part-Time WHAT NOW? Complete the work test at ---------- Email your submission to ---------- Subject: Junior Media Buyer Application - Full Name Successful applicants will be invited to an interview.

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Join an innovative U.S.-based Business Growth & AI Consulting company. Work directly with the CEO to build multiple international brands while leveraging cutting-edge AI tools. This is an opportunity to grow into a leadership role as our company expands. Position Description Executive Operations & AI Coordinator Company Vision Consulting Suma (C+) is building an AI-powered Business Growth Operating System serving clients internationally. We are looking for a long-term tea ---------- mber who wants to grow with the company and eventually become a key leader in our operations. Position Summary Work directly with the CEO to keep operations running smoothly, manage communications, coordinate projects, leverage AI tools, and ensure every day is organized before the CEO starts work. Key Responsibilities Manage the CEO's calendar, meetings, travel and daily priorities. Organize the next day's agenda and prepare daily briefing reports. Monitor team progress, deadlines and project status. Follow up with designers, developers and marketing staff. Organize ClickUp/Notion and maintain SOPs. Monitor Hubstaff or similar productivity tools. Manage the CEO's inbox and draft email responses. Respond to WhatsApp and customer inquiries after U.S. business hours. Escalate only high-priority issues. Use ChatGPT and other AI tools daily to summarize meetings, create documents, research, and improve workflows. Maintain Google Drive and company documentation. Continuously identify opportunities to automate repetitive tasks. Required Skills Excellent written and spoken English. Highly organized and detail-oriented. Strong communication skills. Comfortable with AI tools (ChatGPT required; Claude, Perplexity a plus). Experience with Google Workspace. Experience with ClickUp, Notion, Slack or similar tools preferred. Canva experience preferred. Fast learner with a proactive attitude. Ideal Candidate College graduate or final-year student. 1–3 years of professional experience preferred. Naturally curious about AI and technology. Positive, dependable and trustworthy. Thinks like an owner and enjoys solving problems. Looking for a long-term career with growth opportunities. Compensation & Benefits Salary: USD $900/month. Full-time (40 hours/week). Quarterly performance bonus ($100–$300 based on results). AI learning budget. Paid vacation after first year. Annual salary review based on performance. Clear growth path: Executive Operations & AI Coordinator ? Operations Manager ? Director of Operations. Applicants should submit: 1. Resume. 2. Two-minute introduction video (Loom or similar). 3. A short written response describing how AI has improved their productivity. 4. Completion of a paid practical assessment if shortlisted. Our Mission We are not hiring someone to simply answer email s. We are building an international AI-powered consulting company and want someone who is excited to grow with us, take ownership, and help create world-class systems.

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Role Overview This role is responsible for the end-to-end lifecycle of our global e-commerce presence. Utilizing our already established corporate entities, the manager will spearhead the technical setup of eBay accounts across the US, UK, and EU, manage daily full-cycle storefront operations, and scale inventory across non-Amazon third-party marketplaces. Part 1: Initial Launch & Compliance (Phase 1) The manager takes ownership from the point of account creation, ensuring compliance with global platform regulations to eliminate setup friction. Global KYC & Account Onboarding: Establish native corporate accounts on ---------- , ---------- , and EU nodes ( ---------- , ---------- , etc.). Flawlessly execute eBay’s Managed Payments onboarding by mapping existing corporate registry documents, director IDs, and localized business bank accounts/payout providers. Tax Integration & Infrastructure: Input and verify existing VAT registrations for UK/EU regions and configure regional sales tax/nexus tables for the US. Security & Environment Management: Implement clean environment protocols (dedicated IPs, multi-user access controls) to prevent malicious or a ---------- account linkage flags. Part 2: Daily Full-Cycle Operations (Phase 2) Once accounts are live, the manager handles the day-to-day operations required to convert listings into sustained sales. 1. Catalog Management & Listing Optimization Search Engine Optimization: Maximize visibility within eBay’s Cassini search algorithm by optimizing titles (80-character limit), populating all critical Item Specifics, and structuring clean, mobile-optimized descriptions. Bulk Ingestion: Manage multi-variation listings (sizes, specs, colors) across international storefronts via CSV/XLSX file exchanges or listing software. 2. Order Triage & Global Logistics Dispatch Management: Monitor the Awaiting Postage queue daily, coordinating with fulfillment channels to ensure strict adherence to stated handling times. Cross-Border Shipping: Configure localized shipping tables, coordinate with international carriers, or leverage programs like eBay International Shipping to maintain defect-free tracking upload rates. 3. Account Health & Risk Mitigation Performance Monitoring: Protect Top Rated Seller standing by managing transaction defect rates, late shipments, and cases closed without seller resolution. Policy Compliance: Proactively monitor the Resolution Center for VeRO (Intellectual Property) warnings, policy updates, and listing errors. 4. Marketing & Revenue Growth Advertising Strategy: Deploy and optimize Promoted Listings Standard and Advanced (CPC) campaigns to capture high-intent search traffic. Promotional Campaigns: Launch store sales, multi-buy discounts, and targeted buyer coupons to increase Average Order Value (AOV). 5. Customer Experience & Dispute Resolution Buyer Communications: Maintain a strict 24-hour response window for pre- and post-sale messages. Claims Handling: Authoritatively manage returns, cancellations, and "Item Not As Described" (INAD) claims, using tactical partial refunds to safeguard profit margins. Part 3: Multi-Channel Expansion (Phase 3) Beyond eBay, this role is tasked with replicating product visibility across alternative high-yield marketplaces. Platform Diversification: Scale catalog presence onto non-Amazon channels such as Walmart Marketplace (US), Target Plus (US), Kaufland (DE), Allegro (PL), or Mirakl-powered enterprise networks. Centralized Inventory Syncing: Implement and oversee multi-channel management tools (e.g., Linnworks, BaseLinker, ChannelAdvisor) to ensure live stock allocations prevent overselling across global nodes. Requirements: 2-5 Years of experience with EBAY. Thank you

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We are seeking an experienced Amazon Returns Specialist to take full control of our FBA and FBM returns pipeline. You will be responsible for auditing return data, maximizing recovery by routing items to the correct channels (Amazon, eBay, or Amazon Claims), and creating standard operating procedures (SOPs) for our customer service team and 3PL warehouses to follow. Key Responsibilities: Track & Audit: Monitor and reconcile all FBA/FBM returns inside Amazon Seller Central. Triage Inventory: Classify every return into three distinct routes: Route A: Re-sellable on Amazon. Route B: Damaged/Open-box $\rightarrow$ Route to eBay for resale. Route C: Carrier/Amazon damaged $\rightarrow$ File for Reimbursement. Claims Management: File and win SAFE-T and FBA reimbursement claims. SOP Creation: Write clear, step-by-step processes for Customer Service (tracking/validation) and 3PL Warehouses (inspection/sorting/photos). Requirements: 2+ years of experience managing Amazon FBA/FBM returns and inventory reconciliation. Proven track record of winning Amazon reimbursement and SAFE-T claims. Experience writing SOPs or workflows for remote teams or logistics partners. Familiarity with eBay listing and condition guidelines is a plus. Strong Excel/Google Sheets skills for data tracking.

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Job Overview We are seeking a highly experienced and detail-oriented Senior VAT & Bookkeeping Specialist to manage and oversee our international tax compliance and financial record-keeping. The ideal candidate will possess an extensive background in preparing, reconciling, and filing complex EU VAT documents, including Input/Output VAT and Intra-community transactions. Strong knowledge of UK VAT regulations is highly advantageous. As a core requirement, you must have advanced Excel capabilities to manipulate large datasets and a rock-solid foundation in full-cycle bookkeeping. Key Responsibilities International VAT Compliance & Filings EU VAT Management: Prepare, review, and finalize all documentation required for EU VAT filings, ensuring absolute accuracy for Input and Output VAT. Intra-Community Reporting: Oversee and execute Intra-community declarations, EC Sales Lists (ESL), and Intrastat reporting where applicable. UK VAT Compliance (Plus): Handle UK VAT returns in accordance with HMRC guidelines and Making Tax Digital (MTD) requirements. Cross-Border Transactions: Analyze and correctly apply VAT rules to cross-border B2B and B2C transactions, ensuring proper tax determination. Audit Readiness: Act as the primary point of contact for VAT audits, maintaining clean documentation and clear audit trails. Bookkeeping & Data Reconciliation Full-Cycle Bookkeeping: Perform daily bookkeeping tasks, ensuring all financial transactions are accurately recorded in the accounting software. Accounts Reconciliation: Reconcile VAT accounts against the general ledger, bank statements, and sales platforms to identify and resolve discrepancies promptly. Month-End Closing: Support the month-end and year-end closing processes by preparing accurate journal entries and tax accruals. Data Management & Excel Modeling Advanced Data Manipulation: Utilize advanced Microsoft Excel functions to clean, consolidate, and analyze high-volume transactional data from multiple sources. Reporting: Build and maintain automated Excel templates for VAT forecasting, variance analysis, and internal reporting. Requirements & Qualifications Experience: 5+ years of dedicated experience in international VAT compliance (specifically EU VAT) and full-cycle bookkeeping. Technical Expertise: Comprehensive understanding of EU VAT directives, triangulation, and Intra-community supply/acquisition rules. Experience with UK HMRC/VAT filings is a strong plus. Excel Mastery (Non-Negotiable): Advanced proficiency in Microsoft Excel is a must. You must be comfortable using Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, data nesting, and handling large CSV/data exports. Software Skills: Hands-on experience with major accounting software (e.g., Xero, QuickBooks, SAP, Netsuite) and specialized VAT automation tools is preferred. Attention to Detail: Exceptional analytical skills with a sharp eye for spotting discrepancies in financial data. Communication: Fluent in English (written and spoken), with the ability to explain complex tax concepts clearly to internal stakeholders.

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We are looking for a dedicated Japanese speaking Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners. Tasks Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. Build and maintain strong customer relationships to enhance loyalty and retention. Deliver product training and education to maximize customer value. Coordinate with internal and external stakeholders for efficient and high-quality service delivery. Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external tea ---------- mbers. Manage data acquisition, including expanding drone pilot network and negotiating pricing. Project manage field operations, addressing issues promptly and maintaining customer communication. Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution. Utilize organizational skills to manage multiple functions and projects simultaneously. Identify process gaps and streamline workflows for operational excellence. Create a structured customer onboarding process for smooth transitions and successful adoption. Anticipate risks and implement mitigation plans to minimize disruptions. Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization. Requirements Bachelor's degree or higher in a relevant field. Excellent English communication skills (any additional European languages are a plus). Japanese communication, reading and writing skills. Minimum two years of experience in high-tempo operational environments. Quick learner with strong decision-making and problem-solving abilities. Exceptional planning, scheduling, and stakeholder management skills. Ability to work independently and collaboratively in team settings. Proactive mindset with a focus on process improvements. Business and tech savvy, staying updated on industry trends. Analytical skills for data interpretation and insights. Persuasive communication style with diverse stakeholders. Familiarity with customer relationship management applications. Strong interpersonal skills and attention to detail. Nice to Haves: Experience in photogrammetry, Lidar, and UAV operations. Knowledge of the solar industry and regulations. Experience in customer success management. Benefits Exciting job with continuous learning opportunities. Impactful role in a fast-paced, globally-focused tech company. Competitive salary package and attractive benefits. Collaborative and positive work environment. Interesting home working policy for flexibility.

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EXECUTIVE ASSISTANT TO THE CEO Force multiplier wanted. Calendar-keepers need not apply. Granite State Business Holdings (GSBH) | Remote | Full-Time This isn't a traditional Executive Assistant role. We're looking for someone who enjoys building systems, embraces AI as a way of working, and wants to help shape how a modern company operates. This role isn't just about managing calendars or responding to email s. It's about creating leverage—using systems, technology, and sound judgment to help our CEO focus on the highest-value work that grows the business. If you're the type of person who: Sees a messy process and immediately starts thinking of a better way. Naturally organizes information and keeps people accountable. Enjoys experimenting with AI to improve how you work. Takes initiative instead of waiting to be told what to do. Loves building systems that make everyone more effective. You'll probably enjoy working with us. --- WHO WE ARE GSBH is a holding company built around established commercial, industrial, and institutional (CII) electrical contractors across Northern New England. We combine local know-how, trusted relationships, and scrappy New England roots with the infrastructure and capital needed to help great businesses grow for generations. Today, GSBH includes multiple operating companies—including Ray's Electric, Yankee Electric, and Amplex Electric—with additional acquisitions planned. We believe the best companies are built by empowering local teams while providing the systems, resources, and long-term support they need to thrive. Supporting our CEO means maintaining context across multiple businesses, leadership teams, priorities, and strategic initiatives simultaneously. Every day is different, and every decision has the potential to impact more than one company. Our CEO's time is one of the company's most valuable resources. Your role exists to multiply it. --- WHAT THIS ROLE REALLY IS This isn't a traditional assistant role. Your job is to create leverage by building systems, eliminating distractions, and helping the CEO spend more time on strategy, leadership, and growth. A major responsibility of this role will be helping build and maintain our internal Brain Trust—our executive knowledge system. The Brain Trust captures executive decisions, company knowledge, relationships, meeting history, projects, initiatives, and important context so nothing valuable gets lost. You'll help organize it, improve it, and continually explore how AI can make it even more useful over time. You'll also build SOPs, documentation, executive workflows, and operational systems that help the company scale. This is what makes this role different from almost every Executive Assistant position you'll find. --- WHAT YOU'LL OWN Protect and optimize the CEO's calendar. Manage and prioritize the CEO's inbox. Prepare meeting agendas, briefing materials, and follow-up action items. Capture executive decisions and maintain our Brain Trust. Build SOPs, checklists, templates, dashboards, and documentation. Track priorities across multiple companies and leadership teams. Coordinate executive projects, travel, meetings, and recurring responsibilities. Continuously explore how AI can improve executive operations and internal systems. Anticipate problems before they happen and build systems that prevent them from happening again. --- WHAT SUCCESS LOOKS LIKE CEO High-Value Time By the end of Month 3, at least 70% of the CEO's scheduled hours are dedicated to strategy, leadership, and growth activities. Action Item Closure At least 90% of commitments captured during meetings are completed by their committed deadlines. Brain Trust Currency Executive documentation is updated within 24 hours of relevant decisions, personnel changes, or new initiatives. Meeting Preparation Meeting agendas and briefing materials are delivered at least 2 hours before meetings requiring preparation at least 95% of the time. --- WHO YOU ARE You don't need to know everything. We're looking for someone who is: Highly organized and detail-oriented. Naturally proactive. A systems thinker who enjoys improving how work gets done. An excellent written communicator. Comfortable managing multiple priorities simultaneously. Curious about AI and already experimenting with it in your work. Coachable and excited to continually improve your skills. Comfortable working independently with minimal supervision. Someone who enjoys solving problems instead of simply completing tasks. Executive Assistant experience is important, but we value initiative, adaptability, communication, curiosity, and systems thinking just as much. --- AI-FIRST MINDSET AI is becoming a core part of how we operate, and this role will play an important part in that journey. We're not looking for an AI expert. We're looking for someone who has already begun experimenting with AI tools to improve how they work. Whether you've used ChatGPT, Claude, Gemini, Perplexity, Microsoft Copilot, or other AI tools, we're interested in how you've used them to save time, organize information, improve communication, automate repetitive work, or build better systems. More importantly, we're looking for someone who enjoys learning, testing new ideas, and continuously improving alongside our team. --- TOOLS & SYSTEMS Experience with the following is a plus: Microsoft Outlook Microsoft Teams Microsoft Excel Microsoft Word OneDrive / SharePoint Project management software AI tools (ChatGPT, Claude, Gemini, Perplexity, Microsoft Copilot, etc.) --- WHAT YOU'LL GET Direct partnership with the CEO. A chance to help build systems that shape how our company operates. Exposure to multiple businesses, leadership teams, and strategic initiatives. Continuous coaching and professional growth. The opportunity to help build our AI-powered Brain Trust from the ground up. A company that values ownership, curiosity, and continuous improvement. --- WORK SCHEDULE Full-Time Remote Must have significant overlap with Eastern Time working hours. --- HOW TO APPLY Please answer the following questions in your application: 1. Tell us a little about yourself and why this role interests you. 2. Tell us about the most recent AI-related workflow, system, or project you built or experimented with. What problem were you trying to solve? What tools did you use, and what was the outcome? 3. Which AI tools do you currently use, and how do you leverage them in your day-to-day work? We're interested in understanding how AI fits into your workflow—not just which tools you've tried. 4. Tell us about a time you received constructive feedback that changed the way you work. What was the feedback, and what did you do differently afterward? 5. Please provide the following: Computer specifications (Processor, RAM, Operating System) Recent internet speed test OnlineJobs.ph DISC Assessment result OnlineJobs.ph English Proficiency score OnlineJobs.ph IQ Test score (if available) 6. To confirm you've read this entire job posting, please begin your application with the phrase: "AI-Driven" Applications that do not include this phrase may not be considered. --- Final Note We're not looking for someone who simply manages a calendar. We're looking for someone who enjoys building systems, embraces AI as a tool for continuous improvement, and wants to help create an organization that operates smarter every day. If you're excited by solving problems, improving processes, experimenting with technology, and growing alongside a company that's building for the long term, we'd love to hear from you.

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Position Overview: As the Executive Assistant to the CEO, you will play a pivotal role in ensuring the smooth and efficient functioning of the executive office. Your primary responsibility will be to provide comprehensive administrative support to the CEO, managing their schedule, and coordinating various tasks to enhance productivity. Your ability to maintain confidentiality, exercise sound judgment, and proactively handle administrative duties will contribute to the overall effectiveness of the CEO's office. Pay Range: $8 per hour with a performance review scheduled after 90 days of employment. We believe in rewarding exceptional talents. About Power Plus Systems: Power Plus Systems LLC has been a dominant force in the residential electrical contracting industry for two decades, and we continue to lead the way. Our vision is to successfully wire 28,000 homes to completion by the year 2029, ensuring safe and efficient electrical solutions, thereby making a positive impact on the lives of our customers and communities. At Power Plus Systems, LLC, a position with us isn't just a job; it's an opportunity to grow and develop within a company that genuinely appreciates your contributions and dedication to our shared mission. Objectives: Manage and organize the CEO's daily schedule, including meetings, appointments, and travel arrangements. Act as a gatekeeper, screening and prioritizing communications to the CEO. Coordinate and facilitate communication between the CEO and internal/external stakeholders. Anticipate the CEO's needs and proactively handle tasks to ensure optimal time management. Coordinate special projects and initiatives as assigned by the CEO. Competencies: Exceptional organizational and multitasking skills, with keen attention to detail. Strong written and verbal communication skills. Ability to maintain confidentiality and exercise discretion in handling sensitive information. Proficient in using Microsoft Office and Google Suites. Familiarity with scheduling software; experience with additional productivity tools is an advantage. Strong interpersonal skills with the ability to interact effectively with individuals at all levels. Proactive problem solver and resourceful thinker. Equipment Requirements: Must own a reliable computer or laptop capable of handling administrative tasks efficiently. Must own and actively use an iPhone and/or MacBook or Mac computer for efficient communication and task management. High-speed internet connection to support video calls, cloud-based collaboration, and remote work. Physical Requirements: Extended periods of sitting at a desk and working on a computer. Benefits: Growth opportunities in a well-established company. Ongoing training and professional development opportunities. Opportunity for advancement within the company. A supportive and collaborative work environment. Company-observed paid United States holidays (full time). Paid vacation. How to Apply: If you are ready to join Power Plus Systems, LLC, a well-established residential electrical contractor that values its tea ---------- mbers and offers excellent benefits, please submit your application through the link below. ---------- /internationalcareers Power Plus Systems, LLC is an equal opportunity employer and welcomes applicants from all backgrounds to apply. Join us at Power Plus Systems, LLC, and be part of our continued success as we embark on the next 20 years of excellence in residential electrical contracting!

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Key Responsibilities: Design high-quality graphics and visual assets using Canva and Adobe Creative Suite (Photoshop, Illustrator, etc.). Edit and produce engaging short-form and long-form videos for digital platforms. Collaborate with the team to conceptualize and deliver creative assets (images, videos, animations). Optimize creatives for various formats and channels (social media, web, email , ads). Stay updated on design and video trends to bring fresh, creative ideas to the table. Requirements: Proven experience in graphic design and video editing. Proficiency in tools such as Canva, Adobe Premiere Pro, After Effects, Photoshop, Illustrator, etc. Strong understanding of visual storytelling, typography, and layout. Ability to manage multiple projects and meet deadlines. Creative mindset with strong attention to detail. Bonus Points For: Motion graphics/animation skills. Experience working with brands or marketing teams. ???? Application Instructions (Please Read Carefully): To apply, send your application with the exact subject line: "I am okay with 350 USD pay" (This subject line confirms that you are comfortable with the compensation rate.) Send to ---------- In your email , include: Link to your resume and/or portfolio/profile Years of experience as a Video Editor Tools you use Your editing style (brief description) Your availability ?? Applications with the wrong subject line or incomplete information will not be entertained.

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We are looking for an experienced Social Media Manager to help our clients develop and execute effective social media strategies. The ideal candidate will be responsible for brainstorming content ideas, creating engaging short-form videos, designing graphics (including static posts and carousel content), and planning and managing the content calendar. Must well versed in Facebook and Instagram. Our client operates in the Real Estate industry in Singapore, so prior experience managing social media for real estate businesses is a strong advantage. If you're interested in this opportunity, feel free to submit your application using the link below: ----------

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To support the safe and effective coordination of care services across DCL-PRO Services Ltd by managing rotas, scheduling care calls, ensuring cover is arranged, and supporting smooth communication between staff, clients, families, care workers, and management. This is a job-share role, with two care coordinators working separate days to ensure continuity of rota management and operational support. The care coordinator plays a key role in ensuring care is delivered safely, on time, and in line with commissioned hours, care plans, and client needs.

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Course Content & Digital Production Specialist About the Role We are looking for a creative and highly organised Course Content & Digital Production Specialist to help build and launch our online training platform, Provider Academy. This role is responsible for transforming our course content into a polished, engaging learning experience by creating visual assets, editing videos, producing animations, and building the course inside our learning platform. Key Responsibilities Design professional slide graphics and visual assets for training modules. Create simple animations and motion graphics for course presentations. Edit course videos using AI editing tools and traditional video editing software. Combine Loom recordings, screen recordings, graphics, captions, transitions, and other media into polished training videos. Create and organise downloadable course resources, templates, worksheets, and supporting materials. Build and structure the course inside the selected learning management system (LMS) or course platform. Ensure consistent branding, formatting, and design across all course content. Upload and organise lessons, quizzes, downloads, and course modules. Collaborate with the team to improve the learning experience and suggest creative ideas to enhance engagement. Maintain organised project files and meet agreed production deadlines. Desired Skills & Experience Experience with video editing software (Adobe Premiere Pro, Final Cut Pro, CapCut, DaVinci Resolve, or similar). Experience creating presentations and visual assets in PowerPoint, Canva, Figma, Adobe Illustrator, or similar. Experience using AI tools for video editing, image generation, voice enhancement, and content production. Experience building online courses within platforms such as Kajabi, Thinkific, Teachable, LearnWorlds, GoHighLevel, or similar. Strong attention to detail and design consistency. Ability to manage multiple projects and work independently. Excellent communication and time management skills. Bonus Skills Motion graphics or animation experience. Basic graphic design and branding knowledge. Experience creating educational or e-learning content. Familiarity with AI productivity tools and automation. Copywriting or instructional design experience. To apply, please send through examples of your experience and previous work relating to the skills and responsibilities listed above. Thank you, Jess.

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About Juvo Leads Juvo Leads is one of the fastest-growing live chat and legal intake companies in the United States. For more than 11 years, we have helped law firms connect with prospective clients through live chat, inbound call handling, appointment scheduling, and intake services. Our primary focus is serving law firms nationwide, helping them create exceptional first impressions and convert more qualified prospects into clients. While much of the industry continues to move toward automation, AI, and chatbots, our philosophy remains simple: Butts in Seats. Not Bots in the Cloud. We believe that when someone is searching for legal help, they deserve to interact with a real person. Every conversation we handle is powered by a trained human tea ---------- mber—not artificial intelligence. Our commitment to genuine human interaction is what sets us apart and has fueled our growth for more than a decade. As we continue to expand, we're building a world-class remote workforce capable of delivering exceptional service at scale. We are looking for leaders who are passionate about developing people, improving performance, and creating systems that help employees succeed. If you're excited about building high-performing remote teams, developing talent, and creating measurable business impact through training and coaching, we'd love to meet you. Overview We are seeking a Training Manager to own the onboarding, development, certification, and ongoing education of our remote chat agent workforce. This role is responsible for ensuring every new hire receives a consistent, high-quality training experience and is fully prepared to succeed in production. The Training Manager will design and deliver training programs, oversee agent readiness, partner with Operations and Quality teams to address performance gaps, and continuously improve learning initiatives that drive quality, efficiency, and client outcomes. This position is accountable not only for training delivery, but for the measurable success of agents after training. The ideal candidate has experience building and managing remote training programs, coaching adult learners, developing curriculum, and creating scalable processes that support rapid organizational growth. Key Responsibilities: New Hire Training & Onboarding Own the end-to-end onboarding and training experience for all new chat agents. Design and deliver structured onboarding programs that prepare agents for legal intake and live chat responsibilities. Ensure all new hires complete training, certification, and graduation requirements within established timelines. Conduct readiness assessments and certify agents before transition to production teams. Facilitate seamless handoffs between Training, Operations, and Quality teams. Training Program Development Design, implement, and continuously improve training programs for new and existing agents. Develop lesson plans, training materials, SOPs, assessments, simulations, certifications, and knowledge base content. Ensure training content remains current, accurate, and aligned with operational processes and client requirements. Create scalable training systems capable of supporting company growth and new client launches. Incorporate adult learning principles and instructional design best practices into all training initiatives. Coaching & Employee Development Deliver engaging virtual training sessions using a variety of learning methods and technologies. Provide coaching, mentorship, and developmental feedback to employees throughout their tenure. Partner with supervisors to identify employee skill gaps and create targeted development plans. Build refresher training, continuing education, and performance improvement programs. Support career growth initiatives, internal promotions, and leadership development pathways. Performance Assessment & Quality Improvement Develop evaluation tools to measure trainee comprehension, readiness, and performance. Track post-training performance to evaluate training effectiveness. Analyze quality trends, recurring errors, and operational performance metrics to identify training opportunities. Collaborate with Quality Assurance and Operations teams to reduce performance gaps and improve outcomes. Ensure retraining initiatives are deployed quickly when performance concerns emerge. Collaboration & Program Management Partner closely with Operations Leadership, Quality Assurance, and Client Services teams. Support new client launches, process updates, script changes, and system enhancements through training initiatives. Maintain accurate reporting on training completion, certifications, graduation rates, retention, and performance outcomes. Establish best practices for knowledge transfer, coaching, documentation, and employee development. Build and manage scalable training processes as the company continues to grow. Qualifications Required Bachelor's degree in Education, Training & Development, Communications, Psychology, Business, Human Resources, or a related field; equivalent professional experience will be considered. Minimum 3 years of experience designing, delivering, and managing training programs in a fully remote environment with 50-100 employees. Proven experience onboarding, coaching, developing, and upskilling remote employees with teams of 50-100. Experience creating and maintaining virtual training curricula, certification programs, assessments, knowledge bases, SOPs, and continuing education programs. Experience using remote training and knowledge management platforms such as Trainual, NotebookLM, Loom, Google Workspace, LMS platforms, testing tools, and virtual meeting software. Experience in Live chat, Customer Service, Legal Intake, Contact Center Operations, Sales, Appointment Setting, or other performance-driven environments in the U.S. market. Strong understanding of adult learning principles, instructional design methodologies, coaching techniques, and performance management. Demonstrated ability to provide performance coaching, career development guidance, and individualized improvement plans. Experience partnering with Quality Assurance and Operations teams to identify skill gaps and implement training solutions. Exceptional written and verbal communication skills. Strong organizational, project management, and time management skills. Ability to simplify complex concepts into engaging, actionable, and measurable learning experiences. Data-driven mindset with experience using performance metrics, quality scores, and operational KPIs to evaluate training effectiveness. Experience working with cross-functional, multinational teams supporting U.S.-based clients. Preferred Experience in Legal Intake, Law Firm Operations, Legal Marketing, or Legal terminology. Experience training and coaching remote teams in Live Chat, Customer Service, Contact Center, Intake, Sales, or Appointment-setting environments. Experience building certification programs, mentorship initiatives, career progression frameworks, and leadership development programs. Background in instructional design, learning and development, organizational development, or corporate training. Experience creating video-based, self-paced, instructor-led, and blended learning programs. Experience developing manager training and performance improvement programs. Experience working in a startup, high-growth, or rapidly scaling organization. Certifications in Instructional Design, Learning & Development, Adult Learning, Coaching, Scrum, Agile, or related disciplines. Extreme sense of ownership, pride and urgency- we move fast and are accountable to ourselves, our customers and our team. What Success Looks Like The Training Manager owns the complete employee learning lifecycle, from onboarding through ongoing development. Success is measured not by training delivered, but by employee readiness, consistency, performance, and retention. New Hire Training & Onboarding All new hires complete onboarding, certification, and graduation requirements within established timelines. New hires receive a consistent training experience regardless of trainer, start date, or training cohort. Training classes are structured, organized, and delivered on schedule. New hires demonstrate readiness before being released to production through documented assessments and certifications. Agents are successfully transitioned into production teams with clear supervisor handoffs and performance expectations. Performance & Development New hires achieve expected quality and productivity metrics within established ramp periods. Quality trends, recurring errors, and performance gaps are proactively identified and addressed through targeted training initiatives. Refresher training and continuing education programs are delivered consistently. Career development pathways support employee growth, internal promotions, and leadership development. Training Program Ownership Training materials, SOPs, certifications, knowledge bases, and assessments remain current and aligned with operational requirements. New client launches, process updates, and operational changes are incorporated into training before impacting production performance. Training programs scale effectively to support company growth and hiring demands. Strong partnerships are maintained across Operations, Quality, and Leadership teams to continuously improve employee performance and client outcomes. Key Performance Indicators (KPIs) Onboarding & Graduation 95%+ New Hire Training Completion Rate 95%+ Training Completion Within Established Timelines 90%+ Certification Pass Rate 90%+ Graduation Rate 100% Readiness Assessments Completed Prior to Production Release Retention & Performance 85%+ New Hire 30-Day Retention Rate New hires achieve expected productivity and quality benchmarks wit