Direct Booking and Travel Agency Coordinator

About the Role

This role sits at the intersection of sales, distribution, and guest experience.

You will be responsible for:

Handling all direct booking inquiries
Managing and developing relationships with travel agencies and tour operators
Ensuring pricing consistency and availability accuracy across all channels
Acting as a key commercial interface between Jupiter Residences and its partners

Your mission: Increase the share of direct and B2B bookings while maintaining a premium client experience

Key Responsibilities

• Direct Booking Management

Respond to all direct inquiries (WhatsApp, email , etc.) quickly and professionally
Provide high-end, tailored responses aligned with a luxury positioning
Follow up consistently to maximize conversion rate

• Agency & Partners Relations

Build and maintain relationships with:

• Travel agencies
• Luxury tour operators
• Concierge services
• Actively reach out to new partners to expand distribution
• Manage ongoing communication and ensure strong engagement

• Pricing & Availability Management

Track real-time availability across calendars
Ensure pricing consistency across all distribution channels. If you read this, kindly include “Alpeon” in your applications subject.
Coordinate with internal teams (pricing / operations if needed)
Avoid double bookings and pricing discrepancies

• Booking Coordination & Tracking

• Maintain a clear and updated tracking of all bookings

Create reports :

• Availability
• Occupancy trends
• Partner performance

Reservation Handover & Payment Coordination
Transmit all confirmed booking details to the Payment manager
Deposit (caution) management

Ensure:

• Full payment is secured
• All booking terms are respected
• No revenue leakage on agency bookings

• CRM & Organization

Maintain a clean and structured CRM of all partners

Track:

• Contacts
• Deals in progress
• Conversion status
• Partner performance

Requirements

Fluent English (mandatory), excellent written communication
Experience in hospitality, short-term rental, or luxury services is a strong plus
Highly organized and detail-oriented
Strong follow-up discipline (no missed leads, no dropped conversations)
Comfortable with sales and outreach
Ability to handle multiple conversations and bookings simultaneously
Strong sense of responsibility and ownership

Experience with tools like:

Channel managers / calendars
CRM tools
WhatsApp / email communication

Profile We’re Looking For

Rigorous and reliable
Commercial mindset (closer, not just responder)
Comfortable dealing with high-end international clients
Able to manage pressure and volume without losing quality
Proactive, always looking for new partnership opportunities

• Working Conditions

Fully remote
Working hours aligned with Europe operations
High level of autonomy

• Why join us

Be part of a fast-growing short-term rental company
Work on high-end properties in top destinations
Build and own the partnership & direct booking function from scratch
Direct impact on company growth

Important note

This role is not a passive customer support position.

You are expected to:

• Sell
• Follow up
• Close deals
• Build long-term revenue channels

If you are ready to take theses responsibilities, meet all these requirements and ready to work with us, send me your application and we will schedule a call together.

Application without CV will not be considered.