Technical Support VA | IT Helpdesk Support | IT Admin Support | SaaS Customer Support
ā±346/hr
~$6/hr USD
IT professional with over 6 years of experience delivering technical support and leading IT teams for clients across multiple time zones. Experienced in troubleshooting hardware and software issues, managing help desk ticket queues, and providing exceptional customer service through clear communication and efficient problem resolution. Recognized for adaptability, leadership, and mentoring support teams while maintaining high service standards.
IT Support Team Leader
MVP Asia Pacific, Inc.
May 2023 ā Jun 2026
ā¢ Led a team of IT support staff, resolving escalations and complex issues across multiple locations. ā¢ Managed cryptocurrency mining (ASIC) hardware and communicated directly with clients on repair status, cost estimates, and timelines. ā¢ Issued ~700 monthly invoices for power billing and repair costs. ā¢ Maintained asset inventory and ensured compliance with IT policies and procedures.
Technical Support Specialist
Cloudstaff
Feb 2022 ā Mar 2023
ā¢ Consulted with users on hardware/software needs and handled technical support cases via phone and email. ā¢ Assisted with order placement while maintaining client confidentiality.
IT Assistant
Savers Electronics World Inc.
Dec 2020 ā Feb 2022
ā¢ Delivered on-site and remote IT support to 40 stores and Head Office. ā¢ Installed network devices (routers, switches, mesh Wi-Fi) and managed user accounts across O365, SAP, JDA, and F5 VPN. ā¢ Designed and maintained VMware infrastructure; documented network configurations to expedite troubleshooting.
IT Assistant
Widus Hotel and Casino
Feb 2020 ā Oct 2020
ā¢ Installing and configuring computer hardware, operating systems and applications. ā¢ Setting up new users' accounts and profiles and dealing with password issues. ā¢ Set up Hotel Door Lock System.
Stock Clerk
Jollibee Foods Corporation
May 2011 ā Oct 2012
ā¢ Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and keeping accurate records pertaining to inventory.
