Seasonal Customer Service Representative (Part-Time, E-commerce Apparel)

Job title: Seasonal Customer Service Representative (Part-Time, E-commerce Apparel)
Type of work: Part-time
Wage: 426 Philippine Pesos / Hour
Hours per week: About 10 (two 5-hour shifts), except the training week (25 hours) and one 6 day cover week in mid-January.

About the job

Lotus Moon is a growing print-on-demand apparel brand with a spiritual and wellness focus. We're looking for a friendly, reliable customer service rep to help us through the holiday season and into February, with a chance to stay on longer as we grow.

You'll train for one week, about 25 hours, alongside our lead support specialist. After that you'll work two 5-hour shifts a week, 9 AM to 2 PM Philippine time: one alongside our lead, and one on your own on their day off. For 6 days, from January 13 to 18 (Philippine time), you'll run support on your own, about 30 hours total, while our lead is on vacation.

Start date: As soon as possible
End date: February 2027 with potential for staying on

What you'll do

• Answer customer email s in our help desk, warmly and clearly
• Answer order status and sizing questions
• Make order changes, like sizes and addresses, before our nightly production cut-off
• Handle cancellations, exchanges, refunds and returns, following our written procedures
• Handle damaged or defective item claims and submit replacement orders
• Log refunds and replacement orders in our tracking sheets
• Escalate tricky cases to the owner, with a holding reply to the customer
• Send a short end-of-day report in Slack

Tools you'll use: Shopify, Printify, our help desk, Slack, Notion, Google Sheets and Google Calendar. We'll train you on all of them.

What we're looking for

• Experience in e-commerce customer service, ideally with Shopify, and Printify
• Excellent written English and a kind, patient tone
• Comfortable following written procedures step by step
• Shift days are Friday and Saturday mornings
• Available 9 AM to 2 PM Philippine time on your shift days, including a full 6 day 30-hour week of January 13 to 18
• Reliable internet and a quiet place to work

How to apply

Please send:
1. A short introduction and your customer service experience, especially with online stores
2. Confirmation that you can work 9 AM to 2 PM Philippine time and the full week of January 13 to 18
3. Your reply to this customer message: "It's been 10 days and my order still hasn't arrived. Where is it?"
Start your application with the words "Lotus Moon CS" so we know you read the whole post.