Customer Support Representative (E-commerce, Ticket Handling)

We’re a fast-growing U.S. e-commerce brand looking for Customer Support Representatives to join our team on fixed evening and night shifts.

You’ll handle customer tickets (orders, shipping, returns, product questions) through our own in-house ticketing system. You don’t need experience with it. Our managers will train you on the system and our processes.

ABOUT THE ROLE

Full-time: 8 hours a day, 40+ hours a week
Fixed schedule (Philippine time). Choose one:
Evening shift: 2:00 PM – 10:00 PM
Night shift (U.S. hours): 10:00 PM – 6:00 AM
[5] workdays a week. Some weekend shifts may be required.
Starting pay: $5/hour
This role starts on a trial basis. A long-term spot on the team is not guaranteed; it’s earned through performance. Strong performers stay on.

WHAT YOU’LL DO

Reply to customer tickets quickly, clearly and in a friendly tone
Resolve order, shipping, return and exchange issues
Follow our support guidelines and escalate issues to managers when needed
Keep ticket notes accurate and organized in our system
Take feedback from managers and apply it fast

REQUIREMENTS

Excellent written English (clear, natural, no grammar mistakes)
1+ year of customer support experience (e-commerce or Shopify is a plus)
Experience with any ticketing or helpdesk tool (Gorgias, Zendesk, Freshdesk, etc.) is a plus
Fast learner who is comfortable with a new system
Detail-oriented and organized
Able to work your chosen shift consistently, at the same hours every day
Reliable internet connection with a backup (mobile data or a second line), a working computer and a quiet workspace
Comfortable using time-tracking software (we use Hubstaff to track hours and activity)

HOW TO APPLY

Email ---------- with this subject line:

TICKETS – [Evening or Night] Shift – [Your Full Name]

In your email , include:

Your resume
A short intro (3–5 sentences) about your customer support experience and the tools you’ve used
Which shift you’re applying for, and the date you can start

Your answers to these questions:
1. A customer says their package shows “delivered” but they never received it. They’re upset and want a refund right away. Write the exact reply you would send them.
2. A customer email s: “Hi, I got my order yesterday but it doesn’t fit. Can I exchange it for a bigger size?”
List the steps you would take to handle this ticket, from opening it to closing it. Then write the reply you would send the customer.
3. What’s your backup plan if your internet or power goes out during your shift? Please be specific (for example, mobile data, a generator, a nearby location).

Applications without the correct subject line or missing any of the items above will not be reviewed.

Shortlisted applicants will be invited to a short interview with one of our managers.