Customer Service & Comedian Coordination VA – London | UK Hours

We are a comedy club in London looking for a reliable full-time Virtual Assistant to handle customer email s and help coordinate replacements when comedians drop out.

PAY AND HOURS

• £700–£850 per month, depending on experience and performance in the assessment.
• 13th-month pay, pro-rated for time worked.
• 40 hours per week: Tuesday–Saturday, 12:00 noon–8:00pm UK time.
• You must be comfortable working these UK hours all year, including UK daylight-saving changes. In the Philippines this is 7:00pm–3:00am during UK summer time and 8:00pm–4:00am during UK winter time.
• Preferred start: this week, subject to completing the selection process.

YOUR RESPONSIBILITIES

• Read and respond to customer email s in clear, warm and accurate English.
• Check bookings and follow our procedures for ticket questions, transfers, missing tickets and complaints.
• Recognise exceptions and escalate them to the manager rather than inventing an answer or promising something you cannot authorise.
• Follow our existing process to coordinate comedian replacements with organisers and the relevant WhatsApp groups. Keep confirmations clear and avoid duplicate bookings.
• Answer occasional customer phone calls confidently and professionally.
• Keep your tasks and unresolved issues up to date, and hand urgent matters to the front-of-house team at 8:00pm UK time.

WHAT WE NEED
Excellent written and spoken English, sound judgement and a dependable working pace. You should be able to move through routine enquiries efficiently, prioritise urgent issues and follow up without losing track of outstanding work. You will need a reliable internet connection, computer, headset and a suitable place to take calls.

Customer support experience is valuable. Experience with Gmail, ticketing systems, WhatsApp and task-management tools is useful. Comedy-industry experience is not required.

TRAINING AND SUPPORT
We provide SOPs, reply templates, existing tools and a structured four-week training programme with practice exercises and weekly reviews. Our manager leads the training. Responsibility increases as you demonstrate that you can do the work accurately and independently.

HOW TO APPLY
Please use exactly 7 Apply Points and include:
1. A short summary of your relevant customer support experience and the tools you have used.
2. Confirmation that you can work Tuesday–Saturday, noon–8:00pm UK time throughout the year.
3. Confirmation that the salary range works for you and your earliest possible start date.
4. Confirmation that you have a computer, reliable internet and a headset suitable for phone calls.
5. A link to a 60–90 second video of you speaking English. Briefly introduce yourself, then answer: “A customer calls because they cannot find their tickets and the show starts in 30 minutes. What would you say, and what would you check?” Please make sure we can open the link.

SHORTLISTED APPLICANTS
We will invite a small shortlist to a paid, 60-minute live video assessment (£15, paid regardless of the result). This includes realistic customer-service and replacement-coordination simulations, a mock phone call and two short email replies written while sharing your screen. You will receive the reference material at the start. We assess accuracy, communication, judgement and working pace. No real customers or comedians will be contacted during the assessment.

Please complete the application video and live assessment yourself, without AI-generated answers or another person’s assistance. The paid assessment will be scheduled in advance.