AIRBNB VIRTUAL ASSISTANTS (REMOTE)

WE'RE HIRING – AIRBNB VIRTUAL ASSISTANTS (REMOTE)

Company: MVL Suites
Position: Airbnb Virtual Assistant / Guest Experience Specialist
Location: Remote
Budget: $250–$300 CAD
Available Shifts (Eastern Time):
Shift 1: 3:00 PM – 8:00 PM
Shift 2: 7:00 PM – 1:00 AM

ABOUT MVL SUITES

MVL Suites is a growing Canadian short-term rental management company managing a large portfolio of Airbnb properties.

We're looking for reliable, experienced Virtual Assistants who can think independently, solve problems, and take ownership of their responsibilities.

We are NOT looking for someone who simply follows instructions or waits to be told what to do. We need someone who takes initiative, anticipates problems, and finds solutions without constant supervision.

YOUR RESPONSIBILITIES

• Manage Airbnb guest communications professionally and promptly.
• Handle guest inquiries, reservations, and check-in/check-out coordination.
• Resolve guest complaints and unexpected situations independently.
• Coordinate with cleaners, maintenance teams, and property owners.
• Monitor daily operations and proactively identify potential issues.
• Handle escalations and follow up until problems are fully resolved.
• Maintain organized records and communicate important updates to management.
• Ensure guests receive excellent service throughout their stay.
• Manage multiple properties and guest conversations simultaneously.

WHAT WE'RE LOOKING FOR

• Strong problem-solving skills. You find solutions instead of simply reporting problems.
• Self-starter who takes initiative without constant supervision.
• Excellent written and spoken English.
• Previous Airbnb or short-term rental management experience strongly preferred.
• Strong sense of accountability and ownership.
• Ability to multitask and prioritize urgent situations.
• Reliable, punctual, and responsive during assigned shifts.
• Ability to stay calm and professional when dealing with difficult guests.
• Strong attention to detail and organizational skills.
• Comfortable making decisions independently within company guidelines.
• Stable internet connection and a reliable working environment.
• Familiarity with Airbnb, Hospitable, PriceLabs, or similar property management platforms is an advantage.

MANDATORY VIDEO APPLICATION – READ CAREFULLY

We receive a high volume of applications. To ensure we are considering serious candidates, every applicant MUST submit a personalized 2–3 minute video specifically addressed to MVL Suites.

Your video MUST answer the following questions:

1. Introduce yourself and explain your relevant Airbnb or hospitality experience.

2. Why do you want to work specifically for MVL Suites?

3. What makes you a stronger candidate than other applicants?

4. Describe a difficult guest situation you have personally handled. What happened, what actions did you take, and how did you resolve it?

5. Scenario: An Airbnb guest is locked out of the property at 11 PM. The cleaner is not responding, and the guest is becoming increasingly frustrated. Explain step by step how you would handle this situation.

IMPORTANT: Generic introduction videos, recycled applications, AI-generated responses, or videos that do not specifically mention MVL Suites will not be considered.

We want to evaluate your communication skills, problem-solving ability, confidence, and ability to think independently.

HOW TO APPLY

Please submit the following:

• Your resume and relevant work experience.
• Your personalized 2–3 minute video through Loom, Google Drive, or an unlisted YouTube link.
• Your preferred shift (Shift 1 or Shift 2).
• Your availability and earliest possible start date.
• Details of any Airbnb or property management software you have used.

APPLICATIONS WITHOUT A PERSONALIZED VIDEO WILL AUTOMATICALLY BE REJECTED.

We are looking for long-term team members who are dependable, proactive, resourceful, and genuinely interested in growing with MVL Suites.

If you need constant supervision, struggle with problem-solving, or are simply applying to every available job, this position is not for you.

Serious candidates only. We value quality over quantity.