We’re Hiring: Social Media & Client Success Assistant!

We are looking for a proactive, independent, and emotionally intelligent Social Media & Client Success Assistant to support an independent college counseling business. Our client works closely with families and high school students throughout the college application journey, helping them select schools, plan college visits, navigate applications, and evaluate admission offers.

The ideal candidate enjoys building relationships, engaging with potential clients, and providing thoughtful support throughout the client journey. This role combines social media engagement and management with client success responsibilities, making strong communication skills, initiative, empathy, and the ability to handle busy seasons essential.

Key Responsibilities

• Engage with potential clients in Facebook groups and build meaningful connections.
• Manage social media engagement and assist with social media management.
• Guide clients through the college counseling process, ensuring a smooth and positive experience.
• Provide ongoing client support and follow-ups.

Qualifications

• Experience in social media engagement and management.
• Excellent communication and interpersonal skills.
• Independent, organized, and able to work under pressure, especially during busy seasons.
• Emotionally intelligent and empathetic when working with families navigating important college decisions.
• Experience with Meta Ads is a plus, but not required.

Tools Used

• HoneyBook (CRM)
• Google Workspace
• Calendly
• Kit (Email Marketing)

Work Details

• Rate: $5/hour
• Schedule: Part-time to start
• Timezone: Mountain Time (US)

If you are resourceful, relationship-oriented, and enjoy helping people while keeping things organized behind the scenes, please include the word "Blue" in your subject line and answer the following questions:
1. Can you describe your experience managing social media accounts and engaging with potential clients, particularly in Facebook groups?
2. Have you handled client onboarding, customer support, or client success responsibilities? If so, briefly describe your experience.
3. How do you handle emotionally sensitive client interactions and manage competing priorities during busy periods?
4. Is $5/hr acceptable to you?

We'd love to hear from you!