Email Marketing & Automation Manager

To apply, please share your RESUME, PORTFOLIO, and ANSWERS TO THE QUESTIONS BELOW.
Following instructions and attention to detail are important for this role, so incomplete applications may not be considered.

Full-Time | Remote | Long-Term Opportunity

We're looking for an experienced Email Marketing & Automation Manager to own the day-to-day execution, optimization, and improvement of our email marketing and CRM program.

This is NOT just a newsletter-sending role. We're looking for someone who can build campaigns, create automations, manage segmentation, analyze performance, and continuously improve email revenue and customer engagement.

What You'll Do

• Build and launch promotional, nurture, lifecycle, and newsletter campaigns
• Design polished, mobile-friendly email s
• Build and troubleshoot automated customer journeys
• Manage CRM lists, tags, segments, and audience data
• Monitor deliverability and list health
• Analyze email performance and identify opportunities to improve
• Run A/B tests and optimize messaging, creative, segmentation, and automations
• Write/edit email copy when needed
• Use AI tools to improve email production and workflows

We're Looking For

• 5+ years of hands-on email marketing, CRM, lifecycle marketing, or marketing automation experience
• Strong experience with platforms such as ActiveCampaign, Klaviyo, HubSpot, Mailchimp, Braze, Iterable, or ----------
• Proven experience building multi-step automations and customer journeys
• Strong understanding of segmentation, personalization, and CRM data
• Comfortable analyzing email metrics and turning data into improvements
• Strong visual/design sense; Canva, Photoshop, or Figma experience is a plus
• Excellent copywriting and editing skills
• Extremely detail-oriented with strong QA habits

ActiveCampaign experience is a plus, but we're more interested in someone who genuinely understands email marketing and CRM than someone who only knows one platform.

To apply, please share your RESUME, PORTFOLIO, and ANSWERS TO THE QUESTIONS BELOW.
Following instructions and attention to detail are important for this role, so incomplete applications may not be considered.

1. Tell us about one email campaign you personally built and launched from start to finish. What was the goal, what did you personally handle, and how did you evaluate its performance?

2. Tell us about one multi-step email automation or customer journey you personally built. What triggered it, who entered the automation, what steps/branches did you set up, and what was the intended outcome?

3. Give us an example of how you used customer behavior, engagement, purchase history, lifecycle stage, or other CRM data to segment an audience. What criteria did you use, and how did the segmentation affect the campaign or automation?

4. Tell us about a campaign or automation that wasn't performing well. Which metrics did you look at, what did the data tell you, what did you change, and what happened afterward?

5. What have you personally done to manage email deliverability and list health? Please give a specific example involving things such as inactive contacts, bounce rates, unsubscribes, spam complaints, suppression, or engagement.

6. How involved are you in designing and building email s yourself? What tools do you use, and what parts of the process do you personally handle versus delegate to a designer?

7. Which email /CRM platforms have you worked with, and what did you actually do inside each one? Please distinguish between platforms you've personally built in versus ones you've only had exposure to.