Operations Lead — U.S. Lawn Care Company

We're a growing residential lawn care company in the U.S. (fertilization, weed control, lawn mowing and landscaping), and we're looking for the person who runs the show behind the scenes — a real operations person, not an admin assistant. If chaos calms down when you log in, keep reading

What you'll own:

*Managing and training the other VAs in the office

*Assigning daily tasks to the VA team and tracking where the hours go — yours included — so we always know what our time is producing

*Weekly reports — churn, revenue vs. schedule, overtime, past-dues — and telling the owner what the numbers actually mean

*Running a weekly meeting rhythm — leading the VA team meeting and a weekly report/review with the owner, with agendas and action items that actually get followed up

*Preparing payroll and reviewing timecards

*Supporting hiring — posting ads, screening, scheduling interviews, onboarding

*Workforce planning — seeing the busy season coming and telling the owner how many people we'll need before we're short

*Sales tracking and coaching — setting goals, monitoring estimates, follow-ups, and conversion rates, and training the VAs to sell and upsell on calls

*Daily dispatch and routing for multiple crews — and reworking the schedule same-day when weather or call-outs hit

*Scheduling recurring services, skips, cancellations, reschedules

*Customer issue resolution — complaints, service recalls, keeping clients from cancelling

*Reviewing time-on-site and job profitability — catching jobs that run long or are priced wrong

*Invoicing, past-due follow-up, and collections

*Implementing annual price increases — identifying which customers are due, updating their pricing, and notifying them

*Tracking supplies and inventory, reordering before we run out, and keeping receipts/expenses organized for clean job costing

*Managing automations and service notifications in our software — and troubleshooting with the software provider when something breaks

*Writing SOPs so nothing lives in one person's head

*Winter projects — reviewing the year's numbers and setting goals and targets with the owner for the year ahead

*Helping build what's next as we grow — automations, dashboards, better systems, and bringing your own ideas to improve the business once you know how we run. We want someone who suggests things, not just waits for instructions.

The goal is simple: you run the backend so the owner can focus on growing the business. (Still reading? Good — start the first line of your application with the word "SHARP" so we know you read the whole post.)

Requirements:

*2+ years running operations/dispatch for a home service company (lawn care, pest, cleaning, HVAC, plumbing)

*Direct lawn care or weed control industry experience is a huge plus

*Field service software experience — Service Autopilot a big plus (ServiceTitan, Real Green, Jobber, Housecall Pro similar)

*Experience with EOS/Traction or ---------- is a plus

*Strong with reports and spreadsheets — you can pull data and tell me what it means

*Strong written and spoken English; comfortable on client calls

*Fast communicator — you acknowledge messages same day, even if the answer is "working on it"

*Dual monitors, fast internet, quiet workspace

*Available 30–40 hours/week depending on season, during U.S. Central business hours — exact schedule discussed at interview

Pay: $6–9/hr depending on experience.

How to apply: answer these in a 5-10 minute video:

1. Biggest operation you've run — how many crews/techs and roughly how much revenue per week?

2. One problem you caught before your boss did.

3. How do you plan ahead — walk me through how you'd look 2 weeks to a month out to keep crews full and overtime down.

4. Have you managed other VAs before? If so, how many and what did you train them on?

5. Show us your monitors and workstation on camera, and give us one reason we'd be crazy not to hire you.

6. Send 1–2 examples of reports, scorecards, or dashboards you've built (blur out the company's private info — we just want to see how you work with numbers). If you've used EOS or ---------- , tell us where and how.

Video requirements: record a NEW video for this application — answer the questions above in it. Make sure the link is open-access (no permission requests). Don't send a Loom or a recycled video that's been viewed 10+ times — those will not be considered.

Applications that skip the video, the questions, or the word get deleted. (We mean it. This job is literally about following through on details.)