Customer Service Representative – E-Commerce (Commslayer Required)**

We are looking for a reliable, detail-oriented customer service representative to join our e-commerce team on a long-term basis.

What You'll Be Doing

• Monitoring and responding to customer email s a minimum of 3 times per day — morning, midday, and evening
• Responding to Instagram comments in a timely manner
• Checking Shopify daily for any unfulfilled or unshipped orders
• Following up with our supplier on any order issues and relaying updates back to the customer
• Acting as the bridge between supplier and customer until every issue is fully resolved

Requirements

• Fluent written English — this is non-negotiable
• Proficient in Commslayer — this is a strong requirement. Freshdesk is also accepted, but Commslayer is strongly preferred. If you do not have experience with either, please do not apply
• Previous experience in a customer service or inbox management role
• Reliable internet connection and availability throughout the day

Proof of Previous Work is Required

You must submit at least one of the following with your application:

• Screenshots of a previous employer's inbox or helpdesk (customer names can be blurred)
• Screenshots of past email threads or customer conversations you handled
• A paystub or payment record from a previous employer in a similar role
• A screenshot of a conversation with a previous employer confirming your role

Applications without proof will not be considered.

Pay & Growth

• Starting at $6/hour
• Pay increases available based on performance
• Path to Head Customer Service Manager for the right candidate

To Apply

Send your application with your proof of experience attached. Use "Customer First" as your message title — applications without this will not be read.