Customer Service Representative – E-Commerce (Spanish Preferred)

We’re looking for a reliable and detail-oriented Customer Service Virtual Assistant to support our e-commerce brand. Spanish fluency is strongly preferred as we serve a Spanish-speaking customer base, but not required.

Responsibilities:

Respond to customer inquiries via email , chat, and social media with fast turnaround times
Handle order issues including refunds, exchanges, shipping questions, and tracking updates
Manage and resolve customer complaints professionally and efficiently
Process orders and update customer records in Shopify
Escalate issues when necessary and keep internal notes organized
Requirements:

Prior customer service experience (e-commerce preferred)
Familiarity with Shopify (order management, customer lookup, refund processing)
Strong written communication skills
Quick response times and attention to detail
Spanish fluency is a plus but not mandatory
Available to work approximately 20 hours per week with flexible scheduling
This is an ongoing role with room to grow as the brand scales.