Remote Home Manager (Member Care and Contractor Coordination, US Home Services)

Harrington Concierge Home Management is a home management company in Essex County, New Jersey, USA. We give homeowners a dedicated home manager who looks after their house for them. That includes booking trusted, licensed contractors, reviewing quotes, checking finished work and keeping a complete record of everything done to the home. Our members are busy professionals, new homeowners, older homeowners and families caring for a parent’s home. Harrington doesn’t do repairs itself. We manage the house and coordinate the right people.

ABOUT THE ROLE

You will be the named home manager for our members. When a member needs something, from a leaking faucet to a roof estimate, you are the person they talk to. You will answer calls and messages, find and book the right contractor from our vetted network, keep members updated, and make sure every job is finished and recorded. This is a long-term, full-time role for someone who loves helping people and keeping things organized.

WHAT YOU WILL DO

Answer member calls, texts and app messages, including calls our AI receptionist transfers to you
Log every request in our member portal with clear notes, photos and urgency
Find the right contractor from our vetted network, book the appointment and confirm the time with the member
Collect contractor quotes, check them against our guidelines, and explain the options clearly to the member before they d ----------
Follow up until each job is done, collect the invoice and before-and-after photos, and add them to the member’s Home Ledger
Review completed work by photo and flag anything that doesn’t look right
Review members’ guided video walkthroughs using our checklist, and note anything that needs attention
Schedule home visits with our local field visitors and share their reports with members
Send visit summaries to family members when the member’s plan includes it
Keep each member’s home profile, seasonal reminders and upcoming maintenance up to date
Follow our emergency steps exactly. For a gas smell, flooding or anything dangerous, members are told to call 911 or the utility first, then you coordinate help
Reply to every request the same day under our same-day response promise

WHAT SUCCESS LOOKS LIKE

Every request answered the same day
Every request logged, updated and closed in the portal
Members feel they have one person who knows their house
Jobs booked quickly with the right contractor, and no surprises on price or timing
Members renew their membership each year

PAY AND BONUSES

3 to 4 USD per hour depending on experience, paid every two weeks by Wise or PayPal
About 520 to 690 USD a month at full time, before bonuses
A quarterly bonus based on member satisfaction and on-time responses
A bonus for every member who renews
Raises as our membership grows and you take on more responsibility

TRAINING

The first two weeks are paid training. You will learn our services, the member portal, our contractor network, our quote guidelines and our emergency steps. The founder will review your first calls and requests with you.

REQUIREMENTS

Excellent written and spoken English, with a warm, calm and professional phone voice
At least 2 years of customer service, client management or coordination experience with US clients
Highly organized; you never let a request slip
Comfortable with CRMs, Google Workspace and learning new software quickly
Good judgment, and knowing when to ask for help
Reliable internet (at least 25 Mbps), a quiet place to work, a good headset and backup power
Able to work US Eastern daytime hours, including one weekend day

NICE TO HAVE

Experience in US property management, real estate, home services, insurance or construction coordination
Basic knowledge of home systems such as plumbing, heating and cooling, roofing and electrical
Experience with Quo (OpenPhone), HubSpot or similar tools

RULES WE FOLLOW

Member privacy comes first. Door codes and key details are kept only in our secure portal and never sent by text or email
We give members honest opinions on quotes. You never accept gifts or payments from contractors
We never mark up a contractor’s price; members pay contractors directly
You sign a confidentiality agreement before you start

HOW TO APPLY

To show us you read this post, start your application with the word “LEDGER”. Then include:

Your resume
A 60-second voice recording introducing yourself in English and describing a time you solved a difficult customer problem (a Google Drive or Vocaroo link is fine)
A short description of your experience with US clients, including the industries you’ve worked in

Shortlisted applicants will complete a paid 2-hour trial task. You’ll reply in writing to three sample member requests, draft a booking message to a contractor, and compare two sample quotes. After that comes a 30-minute video interview with a short role-play member call.

We look forward to meeting you.