Sales Support Specialist

We are a U.S.-based e-commerce company selling professional and industrial equipment to businesses, schools, universities, government organizations and manufacturers.

We are hiring a full-time remote Sales Support Specialist to handle customer calls, follow up on sales inquiries and keep quotations and orders moving. You will work directly with U.S. customers and coordinate with manufacturers and our internal team.

We want someone who takes responsibility for follow-up and is looking for a long-term role.

What you will do

• Answer incoming customer calls and return missed calls.
• Respond to customer inquiries by email.
• Follow up with leads, customers and outstanding quotations.
• Create and send quotations using existing templates.
• Update customer records in Zoho CRM and schedule follow-up activities.
• Assist with order processing and keep customers informed.
• Coordinate communication between customers, manufacturers and internal team members.
• Track open inquiries and sales opportunities so each one receives the appropriate follow-up.

What you need

• Experience dealing directly with customers and handling questions or follow-up.
• Clear spoken and written English, with confidence speaking to customers on the phone.
• Attention to detail when handling customer information, quotations and orders.
• The ability to organize your work, follow instructions and complete follow-up without constant reminders.
• The ability to learn new products, systems and processes.
• Reliable internet and a quiet workspace for customer calls.
• Availability to start immediately and work the full schedule below.

Preferred experience

We give priority to applicants with phone sales and personal closing experience. Experience with U.S. customers, sales support and CRM software is also useful.

If you have strong customer-service experience but less sales experience, we will still consider you if you can show that you learn quickly. We can teach our products, systems and sales techniques. You should already be comfortable handling customers and managing follow-up.

We value steady employment and are looking for someone who wants to stay and grow in the role.

Pay and working hours

• Starting salary of $800 USD per month.
• Full-time remote position.
• Monday through Friday, 9 AM to 6 PM U.S. Pacific time.
• Salary review after successful completion of the probation period.
• Opportunities for growth based on performance.

The schedule follows U.S. Pacific time, including daylight saving changes.

How to apply

Please send:

1. Your resume, with the month and year you started and finished each role.
2. A short written introduction covering your relevant customer-service or sales experience, current work commitments and earliest available start date.
3. A voice recording of 1 to 2 minutes in English. Tell us about your most recent customer-facing role and what you personally did. If you have phone-sales experience, explain what you sold and your role in closing the sale. Speak in your own words.
4. Confirmation that you can start immediately, work the stated schedule and accept the starting salary of $800 USD per month.