Customer Support Specialist – EU e-commerce clients (long-term, small team)

We're a small digital marketing company working with e-commerce brands across Europe. We're hiring one person for customer support, and we want them to stay for years.

THE ROLE
You'll be the person our clients talk to. You'll answer them on ---------- and Telegram , solve their problems or get them solved, and keep our dashboards and spreadsheets up to date. This is a customer support role, and it stays one. Support is the core of the job, not a phase you pass through.

Small teams grow. If we grow and you prove yourself, there may be room later to take on more: owning processes, handling the hardest cases, maybe guiding new people. We're not promising a title. We're promising that good work here gets seen and rewarded.

HOURS (Amsterdam time)
Shift A: 08:00–16:00 (= 15:00–23:00 PH time)
Shift B: 16:00–00:00 (= 23:00–07:00 PH time)
3–5 days a week to start, building to full-time.
(PH times are for Nov–Mar. From late March they shift 1 hour earlier.)

You'll need a laptop, stable internet, and a quiet place to work. A lot of the work can be done from your phone, but not all of it.

WHAT WE CARE ABOUT
We can teach you our tools and systems. We can't teach attitude. We're looking for:

• Ownership. When something goes wrong, you fix it or flag it. You don't wait to be told.
• Reliability. You do what you say, on time, without anyone chasing you.
• You actually care about helping people. Clients can tell when you don't.
• You stay calm and respectful when a client is frustrated.
• You want to get better every month, and you take feedback without getting defensive.
• Good written English. You'll be writing to European business owners every day, so this one isn't optional.

Nice to have: experience in e-commerce or customer support, or using AI tools like ChatGPT or Claude to work faster.

HOW TO APPLY (READ CAREFULLY)
Applications without a Loom video will not be reviewed. No exceptions.

1. Record a Loom video ( ---------- , it's free) of 3–5 minutes. Keep your camera on. Don't read from a script; we want to see you, not a speech. Answer these:

• Who are you, and what drives you outside of work?
• Tell us about a time you did more than you were asked, when nobody was checking. What happened?
• Tell us about a real mistake you made at work. What did you do next?
• A client messages you angry about something that isn't your fault. What do you do?
• Why customer support, and why a long-term role in a small company?

2. Send us a message that starts with the word "ANCHOR". Include:

• Your Loom link (check that it's set to public/viewable. If we can't open it, we skip it.)
• Which shift you want: A, B, or both
• When you could start

That's all. No cover letter, no CV attachment needed at this stage.