Trust & Safety Lead — Review Policy, Moderation & QA

Remote — Philippines | Independent contractor
40 hours per week with flexible scheduling
PHP 152,100–219,700 per month, depending on experience

We’re hiring an experienced Trust & Safety professional to support AI-based software for reputation management. We’re especially interested in people who have worked in platform-side content or review moderation, directly or through an outsourcing vendor, with team-lead, quality assurance or subject-matter responsibilities.

This is a hands-on lead role combining senior casework with quality and process ownership. You’ll assess reviews against published policies, build evidence-based cases, and improve how reports, appeals and escalations are handled. Third-party platforms retain responsibility for their own enforcement decisions.

What you’ll do

• Assess reviews against published platform policies, distinguishing genuine negative feedback from policy violations.
• Evaluate supporting evidence and prepare clear, accurate reports and appeals where justified.
• Review complex cases, set practical quality standards, and identify inconsistent policy interpretation.
• Improve case-handling and escalation processes, develop practical guidance, and coach reviewers as needed.
• Recommend no action when the evidence does not support reporting or appealing a review.

What we’re looking for

• Experience in platform-side content or review moderation, either directly or through an outsourcing vendor, with responsibility for team leadership, QA, calibration, escalations or subject-matter guidance.
• Experience leading Trust & Safety or review-moderation teams supporting a major search engine or maps platform strongly preferred.
• Strong policy judgement, careful evidence assessment, and excellent written English.
• Ability to explain decisions clearly and turn recurring issues into better processes.

Brand-side review monitoring, review solicitation, SEO or reputation-client account management alone is not the background we’re seeking.

How to apply
Send your CV and numbered answers to these three questions:

1. Was your moderation work platform-side, through an outsourcing vendor, or brand-side? Describe the content types, your duties, time in each role, and team-lead/QA/SME responsibilities, including your decision-making authority.
2. Using published review-platform policies, give one example of a policy-violating review and one of genuine negative feedback that should remain. Explain the policy rationale for each.
3. A business says a one-star review is fake or off-topic. What evidence would you assess before recommending a report, an appeal, or no action?