Loan Processing support for Australian Mortgage business

My Mortgage Freedom is a South Melbourne-based mortgage broking firm. We’ve been helping Australians finance their homes, investments and businesses since 2012, and have settled more than $3.5 billion in lending. We work across residential, commercial, SMSF and asset finance.

We’re growing, and we’re looking for an experienced loan support professional to join our team remotely. You’ll work closely with our team leader and local team to keep deals moving from application through to settlement.

The role

You’ll be the engine room with our loan processors. Your day-to-day will include:

Preparing and submitting loan applications through lender portals and aggregator platforms
Checking and organising client documents (payslips, tax returns, bank statements, IDs)
Updating our CRM and keeping pipelines accurate
Following up lenders, valuers and clients on outstanding conditions
Tracking approvals, loan documents and settlements, and flagging anything at risk
Preparing compliance files and supporting documentation

What you must have

This role is only open to candidates with direct Australian mortgage experience.
At least 2 years in an Australian mortgage processing or loan support role
Hands-on experience with ApplyOnline (AOL) and Infynity (Finsure software)
A strong understanding of the Australian lending process, from fact find to settlement
Confidence reading payslips, tax returns, financials and bank statements
Excellent written and spoken English
High attention to detail. Errors cost our clients time and money.
Reliable internet, a quiet workspace, and availability during Australian business hours (AEST/AEDT)

Nice to have

Experience with commercial, SMSF or asset finance applications
Knowledge of the major banks and non-bank lender policies
Experience supporting several brokers at once

Why join us

Long-term, stable role with an established Australian business
Employee beenfits program
Visit Australia once a year with our team
A supportive team that values accuracy and ownership
Room to grow as the business expands

How to apply

Send your CV and a short cover note covering:

Your Australian mortgage experience, including how many years and with which brokerages
The platforms and CRMs you’ve used
Your expected monthly salary