Full-Time Virtual Administrative Assistant | Scheduling & Team Productivity Management

Australian Small Business | Remote Work

—About the Role—

• We are a growing Australian small business looking for a reliable, highly organised, and

proactive Full-Time Virtual Administrative Assistant to help manage our daily operations.

• The ideal candidate will have excellent English communication skills, strong organisational

abilities, and experience managing schedules, customer enquiries, and team productivity.

• We are looking for someone who can take ownership of daily administrative responsibilities,

stay on top of outstanding tasks, and ensure the business runs smoothly.
Key Responsibilities

— 1. Scheduling &
Appointment Management —
● Manage daily and weekly schedules for field technicians.
● Coordinate customer bookings, appointments, and rescheduling requests.
● Ensure technicians have clear schedules and job instructions.
● Monitor job progress to minimise scheduling conflicts, delays, and unnecessary
overtime.
● Communicate appointment updates to customers and team members.

— 2. Email & Inbox Management —
● Monitor and organise the business email inbox throughout the day.
● Respond professionally to customer enquiries.
● Prioritise urgent email s and delegate tasks to the appropriate team members.
● Follow up on outstanding customer requests.
● Keep the inbox organised and minimise unresolved email s.

— 3. Team Coordination & Productivity —
● Monitor daily team schedules and assigned tasks.
● Follow up with technicians to ensure jobs are progressing as planned.
● Identify potential delays and scheduling issues.
● Communicate with team members to resolve operational concerns.
● Provide regular updates on outstanding tasks and daily productivity.

— 4. General Administration & Customer Service —
● Handle incoming customer enquiries and appointment requests.
● Maintain accurate customer records and job information.
● Prepare basic administrative reports.
● Follow up on customer requests and outstanding matters.
● Assist with other day-to-day administrative responsibilities.

— Requirements —
1. Excellent written and spoken English.
2. Previous experience as a Virtual Assistant, Administrative Assistant, or Scheduling
Coordinator.
3. Strong time management and organisational skills.
4. Experience handling customer email s and enquiries.
5. Ability to manage multiple tasks independently.
6. Proactive attitude with strong attention to detail.
7. Reliable internet connection and a suitable home working environment.
8. Willingness to work during Australian business hours.

— Preferred but Not Required:—
● Experience working with Australian businesses.
● Familiarity with ServiceM8 or similar job management software.
● Experience coordinating field technicians or service teams.
● Experience using Google Workspace and scheduling software.

Work Details
● Position: Full-Time Virtual Administrative Assistant
● Location: Remote, Philippines
● Working Hours: Australian business hours (Sydney time)
● Employment Type: Long-term, full-time
● Salary: Competitive, based on experience and qualifications

Who We're Looking For
We want someone who is organised, dependable, and comfortable taking responsibility for daily
operations.
You should be confident communicating with customers and team members, following up on
unfinished work, and maintaining an organised schedule without constant supervision.
We value reliability, initiative, attention to detail, and a positive attitude.

— How to Apply —
Please submit the following:
1. Your updated CV or resume.
2. A brief introduction about yourself and your relevant administrative experience.
3. Details of your experience with scheduling, customer service, or team coordination.
4. Your expected monthly salary in PHP.
5. Your availability to work during Australian business hours.
Application Subject: Full-Time Administrative Assistant | [Your Name]

We look forward to hearing from you!