Business Operations Manager for a US College Events Company (Full-Time, Remote, Leadership Role)

Hello, and thank you for reading carefully. Most applicants will not. That is the first test.

We are Nightly, a college events and media company based in Dallas, Texas. We produce concerts and festivals for college students across the United States, run a ticketing platform, and are growing fast. Our team is small, senior, and kind, and our culture runs on a few simple rules: own your lane completely, report clearly every day, celebrate each other's wins in public, and treat every night we produce as if it matters, because to the students in that room, it does.

Here is our honest problem, because the right person will find it exciting. Our people are talented and they work hard. What we do not have yet is a senior operations specialist whose craft is making sure everything that was agreed actually happens, gets confirmed, and gets proven. Artists are owed replies, venues are owed documents, partners are owed follow-ups, contracts sit out for signature. Today that tracking lives in our Chief Operating Officer's head, on top of her real job. We are hiring the person who turns it into a system.

Your mission: nothing Nightly agrees to dies quietly. Every commitment has an owner, a date, and proof when it closes.

What you will own:

• The master operating system for open work: every agreement and its age in days, every deliverable owed to us and by us, every counterparty confirmation requested and whether it arrived
• The follow-up cadence: warm, persistent, well-written chasing that keeps relationships strong while deadlines move. You will draft and send follow-ups, log every response, and surface aging items before they become emergencies
• The verification standard: a task closes when there is proof (the post is live, the email was sent, the document is signed), never on someone's say-so. You will build the trackers and checks that make this effortless for the team
• The operations rhythm: daily exception lists for the COO, inputs for the Friday money and agreements summary, and meeting action items captured with a name and a date the same day
• Process design: when something slips twice, you do not just fix it, you redesign the step so it cannot slip the same way again

Who you will work for, stated plainly: you report to our Chief Operating Officer. She sets direction and priorities for the whole company, and she is the first to say that this role exists because your craft, operations systems and follow-through, should be deeper than hers. That is how we build: leadership directs and inspires, and we hire specialists who are genuinely the best at what they do. If you are the kind of operator who has quietly been the most organized person in every company you have worked for, you will be valued here, publicly and specifically. Our best people are thanked by name in front of the whole team, and operators who close loops get more scope fast.

What you bring:

• Senior operations, chief of staff support, or program coordination experience, ideally with a US or international company, with systems you built that outlived you
• Excellent written English. You will write to venues, artist teams, sponsors, and partners in our name, and your writing must be warm, clear, and impossible to misunderstand
• A systems brain: you see a messy week and instinctively reach for a tracker, a cadence, and an escalation rule. Advanced Google Sheets or Excel skill is required; CRM experience is a strong plus
• Calm, kind persistence. You can ask a fourth time and make the person glad you did
• Judgment about what counts as done, and the confidence to tell a senior person, respectfully, that their item is not closed yet
• Reliability across US Central Time hours, with at least 4 hours of daily overlap, and flexibility during event weeks

What we offer:

• Full-time, long-term leadership role. We are building our core team, not filling a gig
• $1,150 to $1,350 per month depending on experience, paid weekly for the first month, then on a regular schedule. 13th month pay included. We pay at the top of the market for this role on purpose, because we want the best operator we can find
• A direct line to the COO and founder, real authority over the systems you build, and a growth path toward senior operations leadership as the company scales
• A team that notices. The people who create order here are celebrated by name, in public, often

How to apply: answer the screening questions below in your own words. Short and specific beats long and polished. We reply to every serious application. Shortlisted candidates receive a paid test task (described in the questions) before any offer, because we hire on proof, the same standard the job itself runs on.

Screening questions:
1. Describe the best tracking or follow-up system you have ever built. What was falling through the cracks before it, what did you build, and what changed measurably?
2. A venue was promised a signed document last Tuesday. It has not gone out. The person who owes it is senior to you and underwater. Write the exact follow-up message you would send today: warm, clear, and effective.
3. A teammate tells you their task is done, but there is no link, document, or confirmation you can check. What do you do, step by step, and how do you keep the relationship warm while you do it?
4. Tell us about a process you redesigned after something failed twice. What was the failure, and what did you change so it could not happen the same way again?
5. What hours (Philippine time) can you reliably work, how much overlap with US Central Time (9am to 5pm CT) can you cover, and are you available for occasional evening event-week coverage?
6. In two or three sentences: why does follow-through matter more than talent in an operations role?