Supervisor VA, Admin Management, Invoicing

Executive Virtual Assistant (Operations & Client Care) | Full-Time, Remote
Newy Cleaning Co, Newcastle, NSW, Australia

Newy Cleaning Co is a premium residential and commercial cleaning company servicing Newcastle, Lake Macquarie and the Hunter region. We’re growing fast and looking for a reliable, switched-on Executive VA to run the day-to-day scheduling and client side of the business, and to lead our team of 6 cleaners.

What you’ll be doing

Rostering and scheduling: build and manage the cleaning roster in Connecteam, and handle reschedules, cancellations and last-minute changes
Leading the cleaning team: be the main point of contact for our 6 cleaners, keeping everyone on track, informed and accountable
Client nurture: look after our existing client base so they feel looked after, and keep communication warm, prompt and professional
Lead follow-up and bookings: follow up new enquiries in GoHighLevel, and book clients in
Invoicing: send invoices through Xero and chase overdue payments politely and persistently

What you need

Excellent written and spoken English
Hands-on experience with Xero, GoHighLevel and Connecteam. We don’t have time to train you on these from scratch.
Proven experience leading or coordinating a team
Strong organisation, attention to detail, and the ability to stay calm when the roster changes at the last minute
Reliable internet and a quiet workspace
Availability Monday to Friday, 7:30 AM to 4:00 PM Australian Eastern time (Newcastle time). Please note this means a start of 4:30 AM or 5:30 AM Philippines time, depending on the time of year.
Takes ownership and communicates early if something’s going wrong
To show you’ve read this ad, put the word “Lighthouse” in your email subject line.

What we offer

Full-time, ongoing role with a growing company
Pay: $3 to $4 AUD per hour, depending on experience
A clearly defined role: we’ll give you a focused set of responsibilities and train you step by step
Supportive owners who value clear communication
Opportunity to grow into a bigger operations role as the business expands

To apply

Email ---------- with the subject line: Executive VA Application – [Your Name] – Lighthouse

Please include:

Your CV
A short video (1–2 minutes) introducing yourself. Tell us who you are, your experience with Xero, GoHighLevel and Connecteam, and why you’d be a good fit. It doesn’t need to be fancy, we just want to see and hear the real you.
Written answers to these questions:
How long have you used Xero, GoHighLevel and Connecteam, and what did you use each for?
Tell us about a time you managed a team or a roster. What did you do when things changed at the last minute?

Applications without a video, written answers or the correct keyword in the subject line won’t be considered.