HVAC Virtual Assistant

We are an HVAC testing company in Southern California. Hvac means: Heating, Ventilation, & Air Conditioning. We are looking for a nice & friendly person to answer our company phone lines to talk with customers, and provide them with pricing for our services and book appointments on our google calendar. Some will be existing customers who know the process and just want to be scheduled, and some will be brand new customers that need help and explanation. This is not any sales, if they want to be scheduled, great. If not, just send them our contact details in case they change their mind.

We will teach you how to answer to new customers. If questions may be too difficult, you can let them know you will get back to them with the answer.

Job tasks:
-Answer phone lines
-Provide pricing, get customer name, phone, email and also provide our info to them with a text message.
-Book jobs onto google calendar
-communicate with our admin team for customers who followup and want their paperwork.
-Our Office Manager may forward customer email s to you to get job location & details to schedule jobs onto calendar as well.
-You will also sometimes get job submissions via Whatapp and will need to put them on the calendar as well.

Job skills:
-Kind & easy to work with
-Show up everyday! Monday to Friday, no excuses, we want reliable team members. (When someone doesnt show up on the team, everyone else gets affected).
-Knows how to use technology and works quickly to value customers time.

Job days & hours:
Monday to Friday
9am - 5pm PST Los Angeles time.

Tech skills:
Google calendar
Whatsapp
QUO app