Client Support Specialist (GoHighLevel / SaaS)

CLIENT SUPPORT SPECIALIST - GoHighLevel (Full-Time, Remote, Long-Term)

READ FIRST: I only consider a FRESH Loom recorded for THIS job. No old or reused videos. Start the video by saying FIXED, then answer the questions below OUT LOUD - spoken, not typed. Recycled or written-only applications are not reviewed.

ABOUT US
CloseLeadPro gives health and wellness creators a complete automated sales system - their website, their AI employee, their follow-up - built on GoHighLevel. Our clients are not technical. They are business owners, and almost every one of them came to us because another client told them to.

That is the whole company in one line. When a client wins, we grow. When a client's request sits for three days, they cancel and they stop referring.

THE JOB IN ONE SENTENCE
A client writes in with something broken or something they want changed. You go into their GoHighLevel account and fix it - today.

THE SCOPE IS SMALL. THE JUDGEMENT IS NOT.
Clients only ever ask for a handful of things. A wrong link. The Ai bot said something odd. Change this wording. My calendar is not working. Connect my social account. You will know the whole list inside a week.

The hard part is d ---------- correctly and quickly, every single time:

• What did this person actually ask for, not what is easiest to answer?
• Can I fix this myself right now, or does it genuinely need someone else?
• Is this one client's problem, or is it happening to everybody?

That judgement is what we are hiring. Everything lives in GoHighLevel. There is nothing else to learn.

WHAT THIS ROLE IS NOT

• It is not reading from a script.
• It is not passing tickets to someone else.
• It is not sending the client a list of steps so they can do it themselves.

If you would rather explain the fix than make the fix, this is the wrong job and you will not enjoy it here.

WHAT YOU WILL OWN

• Answer every client message quickly and kindly, on chat and email .
• Go into their GoHighLevel sub-account and make the change yourself: wording, links, workflows, settings, bot replies, calendars, contacts.
• Own the request until the problem is actually gone.
• When you cannot solve it, pass it to a named person with a time, then tell the client that. Never leave someone waiting in silence.
• Keep the client health tracker current. Know who is drifting before they cancel.
• Call the quiet and the unhappy clients. Short calls, early.
• Bring us the complaints that keep repeating, so we fix the product instead of answering the same message fifty times.
• Record a short Loom for each new thing you learn. These become our training library.

YOUR ONE NUMBER
The percentage of client requests you resolve the same working day. We tell you that number every week. Everything else is secondary to it.

WHAT WE ARE LOOKING FOR

• 3+ years in customer support, client success, or senior BPO support for a software or agency business.
• Real hands-on GoHighLevel. Not a certificate. Actual sub-accounts, workflows, calendars, custom values. If you have not used GHL, you must show us that you learn a system by opening it and clicking through it, not by waiting for a manual.
• Excellent written and spoken English. You will be on client calls.
• You finish things. You follow up without being reminded.
• You notice what the person actually asked for, not what is easiest to answer.
• You say quickly and clearly when you do not know something.

SCHEDULE

• Full-time, 8 working hours a day, Monday to Friday, 40 hours a week.
• Shift: 10:00 PM to 7:00 AM Philippine time. That is 9:00 AM to 6:00 PM Eastern, so you are awake while our clients are.
• Breaks: one 1-hour unpaid break, or two 30-minute breaks.
• This is a full-time role. You will not be holding another job or other clients during these hours. I will ask you about this directly.

ANSWER THESE IN YOUR LOOM
1. How many client conversations did you handle in a day at your last job, and how many of those did you resolve yourself without passing them on?
2. Tell me about a time you fixed something for a client that was not technically your job.
3. What have you actually built or changed inside GoHighLevel? Be specific.
4. What is your English like, spoken and written? Are you comfortable on video calls?
5. What else are you working on right now, and what would you end to take this role?

THEN HANDLE THIS, LIVE IN THE VIDEO
A client writes: "I have asked you three times to change the wording my bot sends to people who comment on my posts. It is still wrong and it is going out to my own audience. What is the problem?"

You do not know our product and that is fine. We are not testing product knowledge. Reply to her out loud the way you actually would, then tell me what you would do in the next ten minutes.

TO APPLY
Record a FRESH 3 minute Loom made only for this job. Say FIXED, answer the 5 questions out loud, then handle the client message above. Paste the Loom link in your application.