GoHighLevel AI Bot Specialist (Snapshot + Conversation AI + Client Support)

GOHIGHLEVEL AI BOT SPECIALIST - Snapshot + Conversation AI Owner (Full-Time, Remote, Long-Term)

READ FIRST: I only consider a FRESH Loom recorded for THIS job. No old or reused videos. Start the video by saying SHIP, answer the questions below OUT LOUD, and show one real build on your screen. Recycled or written-only applications are not reviewed.

ABOUT US
CloseLeadPro gives health and wellness creators a complete automated sales system - their website, their AI employee, their follow-up - built on GoHighLevel. We run around 170 client sub-accounts from one master snapshot. Every client gets the same two Conversation AI bots: one that sells, and one that looks after customers after they buy.

That AI employee is the product. It is the reason clients pay us and the reason they leave. Right now the founder is the only person improving it, and that is the single biggest bottleneck in this company. This role exists to take it off him.

THE JOB IN ONE SENTENCE
You own our AI employee and our master snapshot. You make the bot measurably better every week, you prove that it got better, and you can explain what you built to the client whose business depends on it.

THE WEEKLY LOOP - THIS IS THE REAL JOB
1. Read real client conversations. Find where the bot answered badly, stalled, invented something, or lost the sale.
2. Work out WHY. Not "the AI is weird" - which instruction caused it.
3. Propose the smallest change that fixes it without breaking anything else.
4. Get it approved, test it, then roll it out properly.
5. Report what changed and whether the complaints went down.

If you have only ever written prompts and never gone back to see how they performed in the real world, this is not your role.

WHAT YOU WILL OWN

• The master snapshot: workflows, pipelines, funnels, custom values, custom fields. It stays clean and it stays current.
• Both Conversation AI bots - the sales bot and the customer service bot. Prompt structure, instructions, knowledge, testing.
• The custom value architecture. Our bot content lives in custom values, not hardcoded in each account, so one correct change reaches every client.
• Rolling changes out properly: custom values first, then every affected account, and always the master snapshot. A fix that only lands in one place is not a fix.
• Deploying and QA-ing new client sub-accounts from the snapshot.
• Regression testing. We keep a list of the ways the bot has failed before. Nothing goes live until it passes that list.

YOU WILL ALSO TALK TO CLIENTS - PLEASE READ THIS PART CAREFULLY
We have around 100 clients. You are not their daily support person, but you will get on calls with them, and this part of the job is not optional.

• When an account is built, you check it is set up correctly, then you get on a call and walk the client through it.
• When we release a new automation or a new feature, you present it to clients and explain, in plain words, what it does for their business.
• When something has gone wrong, you explain it calmly and clearly, without hiding behind technical language.

Our clients are not technical. Most of them are women in their 40s and 50s running their own business. They do not want to hear about workflows and custom values. They want to know what changed, why it helps them, and what they need to do.

If you are brilliant with systems but go quiet on a call, please do not apply for this one. We need both, and we will test both.

HOW WE WORK

• You propose, I approve, then it goes live. Every addition or removal to a bot prompt is shown to me before you make it and again after. This is not a trust issue - a single bad prompt change reaches 170 client accounts and every one of their customers.
• I tell you the outcome I want. You come back with it working.
• You document what you build. A short Loom and a short written SOP, every time.
• We do not over-engineer. The simplest version that works, wins.

YOUR ONE NUMBER
Bot complaints per week, going down. That is how we know you are winning.

WHAT WE ARE LOOKING FOR

• Real, demonstrable GoHighLevel experience. Snapshots, sub-accounts, workflows versus campaigns, custom values, SaaS mode, Conversation AI. Certificates are not enough - show me builds.
• Hands-on work with LLM prompts in a product that real customers used. Tell me what broke and what you changed.
• You can read a bad AI output and reason backwards to the instruction that caused it.
• Strong spoken English and real confidence on video. You will be on calls with North American business owners every week, presenting your own work.
• You can explain a technical thing to a non-technical person without making them feel stupid.
• Comfortable with APIs, webhooks and JSON. You can read documentation and integrate without hand-holding.
• Some JavaScript or Python for the places no-code runs out.
• Careful by nature. You test before you ship, and you tell us when you are unsure.
• Self-directed. You unblock yourself.

NICE TO HAVE

• n8n, Make or Zapier.
• Courses, memberships or community portals in GoHighLevel.
• Experience with a fleet of client accounts rather than one business.
• Customer success or account management experience alongside the technical work.

SCHEDULE

• Full-time, 8 working hours a day, Monday to Friday, 40 hours a week.
• Shift: 10:00 PM to 7:00 AM Philippine time, which is 9:00 AM to 6:00 PM Eastern.
• Breaks: one 1-hour unpaid break, or two 30-minute breaks.
• This is a full-time role. You will not be holding another job or other clients during these hours. I will ask you about this directly, and I would much rather hear it now.

ANSWER THESE IN YOUR LOOM
1. Describe a GoHighLevel snapshot you built and deployed across several sub-accounts. What was in it, and what broke when you deployed it?
2. What is the difference between a workflow and a campaign in GoHighLevel, and when do you use custom values?
3. Tell me about a bot or AI prompt you built that failed with a real user. What did it do wrong, and what did you change?
4. How often were you on calls with clients in your last role, and what were those calls about?
5. What else are you working on right now, and what would you end to take this role?

THEN DO THESE TWO THINGS, LIVE IN THE VIDEO

First. Talk me through how you would train a Conversation AI to be a good sales agent. How do you structure its instructions, how do you stop it making things up, and how do you make it better once it is live and talking to real people?

Take your time with this one. It is the most important thing I will listen to.

Second. Pretend I am your client. I am 52, I run my own health business, and I am not technical at all. You have just finished setting up an automation that follows up with everyone who comments on my Instagram posts. Explain to me, out loud, what you built and why it helps me. Two minutes, in plain English.

I am listening to how you think, and to how you sound when you have to explain your work to the person paying for it.

TO APPLY
Record a FRESH 4 to 5 minute Loom made only for this job. Say SHIP, answer the 5 questions out loud, walk me through one real GoHighLevel or AI build on your screen, then do both of the exercises above. Paste the Loom link in your application.