Chiropractic Patient Coordinator

++Medical VA experience is required, don't apply if you don't have that experience.

++Chiropractic VA experience is preferred, but not required.

++Instructions on how to apply are shown at bottom.

THE ROLE
We're looking for a dedicated, full-time Virtual Patient Coordinator who would essentially serve as an extension of our front desk, handling both existing-patient communications and new-patient lead follow-up.

This is a patient-facing position that requires someone who is professional, personable, organized, proactive, and exceptionally comfortable speaking with patients over the phone.

Below is an outline of the responsibilities and qualifications we're looking for.

Primary Responsibilities
1. Incoming Phone Calls & Existing-Patient Scheduling:

Answer incoming calls to our main office phone number using our existing Carolina Digital phone system.

Assist existing patients with scheduling, rescheduling, and canceling appointments.

Schedule appointments directly within ChiroTouch, our electronic health record/practice management software.

Answer routine questions regarding office hours, appointments, and general administrative matters.

Transfer or escalate calls to our in-office team when necessary, particularly for clinical questions, complex billing matters, or situations requiring immediate attention.

Manage voi cemail s, return missed calls, and assist with appointment confirmations and reminders.

2. New-Patient Lead Management & Follow-Up:

We receive new-patient inquiries through Facebook advertising, online marketing, and other sources. We use GoHighLevel (GHL) as our CRM and lead-management platform.

Responsibilities would include:

Promptly contacting new leads by phone and text.

Managing conversations, opportunities, and pipeline stages within GHL.

Following established communication scripts and automated follow-up workflows.

Answering questions about our services and helping prospective patients schedule their initial appointments.

Following up consistently with leads who have not responded or scheduled.

Handling common objections and concerns professionally and confidently.

Scheduling new patients directly into ChiroTouch.

Following up with prospective patients who cancel, miss, or fail to confirm appointments.

Our primary services include chiropractic care, spinal decompression, peripheral neuropathy programs, and red-light therapy. We will provide training on our specific services, offers, and procedures.

3. Patient Retention & Reactivation:

Contact patients who have missed appointments or fallen off their recommended schedule.

Assist with filling cancellations and openings in our schedule.

Reach out to inactive patients as part of organized reactivation campaigns.

Help maintain accurate patient and lead records.

Required Qualifications:
Excellent Spoken English & Telephone Communication

This is one of our highest priorities. The person will frequently be the first voice a patient hears when calling our office.

We need someone who communicates naturally and confidently in English, with excellent comprehension, a warm and friendly personality, and the ability to carry on unscripted conversations.

Healthcare Experience:

Prior experience working in a healthcare office is strongly preferred. Chiropractic office experience would be particularly valuable.

Software Experience:

Ideally, candidates would already have experience with:

ChiroTouch: Patient scheduling and practice management.

GoHighLevel: CRM, lead follow-up, phone/text communication, and pipeline management.

Carolina Digital: VoIP phone system, or experience with similar cloud-based business phone systems.

Krisp: AI accent conversion and call audio enhancement.

Lead Conversion / Appointment Setting:

We're looking for someone who is comfortable not only answering calls but also proactively contacting prospective patients and helping convert inquiries into scheduled appointments.

Experience with appointment setting, sales-oriented customer service, and follow-up campaigns would be highly desirable.

DETAILS:
-Work from home
-$5/hour
-40 hours/week
-Mon-Fri U.S. time, Manila time is 13 hours ahead
-8am-5pm Eastern time Mon and Wednesday (paid for 8 hours of work, 1 hour unpaid lunch)
-9am-6pm Eastern time Tuesday, Thursday, and Friday (paid for 8 hours of work, 1 hour unpaid lunch)

HOW TO APPLY:
1. Please send an email with your resume attached and a full overview of your relevant experience in the body of the email to ---------- with the subject line “Patient Coordinator”.

2. If you have Chiropractic VA experience, please write “chiro exp” at top of email (if you don’t, don’t write it).
-If you have Medical VA experience, please write "medical VA exp" at top of email (if you don't, don't write it).
-If you have GHL CRM experience, please write "GHL exp" at top of email (if you don't, don't write it).

3. At the bottom of the email , write the USD hourly rate (or salary, but specify hourly, monthly, etc and currency) of your last two roles listed on resume. For example:
-Most recent role: $5/hour (USD-full time)
-2nd most recent role: $6/hour (USD-part time)

**Please note, you earning less or more at previous roles DOES NOT negatively or positively affect your chances of getting this role whatsoever. This is simply information needed for us internally as we try to understand your career path. PLEASE BE HONEST, as this may be officially verified later on in the hiring process.

*Please be very specific in the email , explaining your relevant experience. If you don't follow the above 3-step instructions in how to apply, your application will not be reviewed.

DO NOT APPLY IF:
-If you’re not comfortable with a screen tracker that takes screenshots of your work shift (Time Doctor or similar)
-If you have a conflicting job that interferes with this schedule