CUSTOMER SUPPORT TEAM LEAD (AI / TECH)

ABOUT AVORI

You'll be working directly with Avori ( ---------- ), an AI-powered platform built to help individuals, entrepreneurs, and teams get more work done using AI agents.

Avori allows users to create their own AI agents, customize them, connect different apps and tools, share agents with their teams, and automate everyday work.

Think of AI agents that can help with research, email s, reports, dashboards, documents, and other everyday business tasks.

We're building in a fast-growing space, and we're looking for an experienced leader who wants to be part of that journey.

SUMMARY

We're looking for an experienced Customer Support Team Lead who can do more than just handle customer inquiries. We need someone who has experience leading people, managing customer support operations, and ensuring a team consistently delivers excellent customer experiences.

We're looking for an A-player who is proactive, resourceful, highly dependable, and genuinely excited to learn and grow with a team building in the AI space.

WHAT WE'RE LOOKING FOR

• Previous experience as a Customer Support Team Lead, Customer Service Manager, Support Supervisor, or similar leadership role.
• Proven experience managing, leading, or supervising a customer support team.
• EXCELLENT written and spoken English.
• Strong communication, problem-solving, and decision-making skills.
• Ability to coach, guide, motivate, and hold team members accountable.
• Experience monitoring team performance, productivity, and customer satisfaction.
• Outstanding work ethic, reliability, and accountability.
• Someone who takes initiative and doesn't need constant supervision.
• A quick learner who's comfortable exploring new tools and technologies.
• Genuine interest in AI, automation, and learning how to use AI-powered platforms.
• Strong attention to detail and ability to manage multiple responsibilities.
• Full-time availability and commitment.

LEADERSHIP, RELIABILITY & AVAILABILITY:

We're looking for someone who can take ownership of the customer support function and help build a strong, reliable team.

We need someone who:

• Can confidently lead and manage a team, not just work independently.
• Knows how to delegate tasks, set expectations, and ensure responsibilities are completed.
• Can identify performance gaps and help team members improve.
• Is dependable and consistently follows through on commitments.
• Communicates proactively and handles challenges without waiting for constant direction.
• Can accommodate occasional weekend and after-hours schedules when needed.
• Takes responsibility and finds solutions instead of waiting to be told what to do.

We want someone who leads by example, takes ownership, and treats the team's goals as their own.

WHAT YOU'LL BE DOING:

• Leading and overseeing the customer support team for Avori.
• Managing customer inquiries, support tickets, and escalations.
• Helping users navigate the platform and troubleshoot issues related to AI agents, integrations, and platform features.
• Delegating tasks and ensuring the team meets response times and support quality standards.
• Monitoring team performance, productivity, and customer satisfaction.
• Coaching and supporting team members to improve their performance.
• Monitoring and organizing our support dashboard and ticketing workflows.
• Gathering customer feedback and identifying recurring issues.
• Reporting bugs and coordinating with the product and development teams to resolve them.
• Improving customer support processes, systems, and workflows.
• Exploring ways to use AI and automation to make customer support more efficient.
• Identifying opportunities to improve the overall customer experience.
• Assisting with other operational projects as needed.

WHO SHOULD APPLY?
GOAL-GETTERS AND NATURAL LEADERS!

We're looking for someone who doesn't just wait for instructions but actively looks for ways to make things better.

Someone who has managed people before, knows how to take responsibility, and can confidently lead a team while still being hands-on when needed.

This role may grow beyond traditional customer support. As Avori expands, you'll have opportunities to take on greater responsibilities and contribute to different areas of the business.

You don't need to be an AI expert already. We're willing to teach someone who's curious, adaptable, and eager to learn.

However, leadership experience is important. We're looking for someone who already understands what it takes to manage a team, maintain accountability, and deliver results.

We're looking for an A-player who can help us build and lead a high-performing customer support team.

HOW TO APPLY

1. Send your resume and a short introduction to ---------- with the subject line: Customer Support Team Lead - (Your Name)
2. Submit a 3–5 minute Loom video telling us about your professional experience, previous leadership or team management experience, and why you're a good fit for this role.

Please include details about the team you've previously managed, how many people you supervised, and your responsibilities as a leader.

Applications submitted through OLJ will not be entertained.

Shortlisted applicants will be interviewed.

We're excited to meet our next A-player! 🚀