Customer Service / Receptionist

Customer Service / Receptionist

Dribbin & Brown Criminal Lawyers | Australian Law Firm | Remote – Philippines

Dribbin & Brown Criminal Lawyers is an established criminal law firm based in Australia. We are expanding our dedicated remote team in the Philippines and are seeking an experienced Customer Service / Receptionist to join us on a full-time, long-term basis.

Having previously worked with external call centre providers, we have transitioned to an in-house remote team model. Our Philippine team currently consists of four members who work closely with our Australian legal and administrative staff.

This position offers an opportunity to become part of the firm's ongoing operations and contribute to the delivery of professional, client-focused legal services.

Position Details

• Engagement: Full-time subcontractor
• Work arrangement: Fully remote, Philippines
• Initial hourly rate: ₱288 per hour
• Compensation potential: Earnings of ₱75,000 per month or more may be achievable through increased rates and commissions, subject to performance and the applicable compensation arrangements.

The initial rate applies during the training and assessment period. Following this period, compensation may be reviewed based on demonstrated competency, performance, reliability, and overall suitability for the role.

We value long-term team members and recognize strong performance through opportunities for increased compensation and commissions.

WORK SCHEDULE:
The position follows a Monday–Friday schedule aligned with Australian business hours.

• During Australian DST: 6:00 AM–2:00 PM Manila Time
• Outside Australian DST: 7:00 AM–3:00 PM Manila Time

The shift consists of eight hours, including a 45-minute lunch break.

Weekends are generally off.

KEY RESPONSIBILITIES
The successful applicant will be responsible for providing professional frontline client service and administrative support, including:

• Answering incoming telephone enquiries and managing client communications
• Gathering relevant information from prospective clients
• Assisting with lead qualification and appointment scheduling
• Accurately recording client information in the firm's database and calendar
• Directing calls and enquiries to the appropriate legal staff
• Managing live chat enquiries
• Processing payments when required
• Learning and applying the firm's procedures and the fundamentals of Australian criminal law
• Maintaining confidentiality, professionalism, and accuracy in all client interactions

This position requires sound judgement, professionalism, and the ability to communicate appropriately with individuals who may be experiencing stressful or sensitive circumstances.

QUALIFICATIONS AND REQUIREMENTS

Applicants must meet the following requirements:

• Minimum of two years of customer service experience
• Previous sales experience is advantageous
• Excellent spoken and written English
• Strong communication and interpersonal skills
• High level of attention to detail and accuracy
• Ability to manage multiple tasks and prioritize enquiries effectively
• Professional telephone manner and client-focused approach
• Ability to work independently while collaborating with a remote team
• Receptiveness to feedback and willingness to follow established procedures
• Full-time availability and commitment to this engagement
• Willingness to work on Philippine public holidays, with holiday pay factored into the compensation arrangement

WORK FROM HOME REQUIREMENTS
Applicants MUST have the following:

• Reliable computer or laptop
• High-speed primary internet connection
• Back up internet connection (NOT MOBILE DATA)
• Second monitor
• Quality headphones with microphone, preferably wireless
• Quiet and dedicated workspace

These requirements are essential to ensure reliable communication and uninterrupted service during working hours.

WHAT WE OFFER:

• Opportunity to work directly with an established Australian criminal law firm
• Professional working environment with Australian legal and administrative staff
• Comprehensive training and ongoing support
• Long-term engagement opportunities
• Performance-based compensation reviews
• Commission opportunities
• Opportunity to develop specialized experience in legal client services

Our existing Philippine team members have been with the firm for over four years, reflecting our commitment to maintaining a stable and experienced remote team.

Applicants are welcome to speak with current Philippine team members before joining to gain a better understanding of the role and working environment.

APPLICATION PROCESS
Interested applicants must submit the following through the online jobs platform:
1. Updated resume
2. Voice or video introduction, such as a Vocaroo recording
3. Typing test results demonstrating speed and accuracy

The voice or video introduction should briefly cover:

• Your background and professional experience
• Relevant customer service or sales experience
• Your communication skills and suitability for the position

Applications without a voice or video introduction will NOT be considered.

All applications must be submitted through the designated online jobs platform. Applications submitted through other channels will NOT be considered.

Please do NOT apply if:

• You are an agency or recruiter representing candidates
• You intend to maintain another job or side employment that conflicts with this position
• You do not meet the equipment and internet requirements
• You cannot commit to the required full-time schedule

We are seeking a reliable and professional individual interested in a long-term working relationship with our firm.

We look forward to hearing from qualified applicants.