Short-Term Rental Operations VA (Full Time, UK Company)

🏠 HIRING: SHORT-TERM RENTAL OPERATIONS VA, FULL TIME

📹 APPLY HERE. THE 1-MINUTE VIDEO IS COMPULSORY 👉 ----------

THE COMPANY We manage serviced homes in Bristol, Somerset, Newport and Cardiff in the UK. Most of our guests are contractors and people working away, so stays run for weeks or months, not just weekends.

THE JOB You run the guest desk on your shift, on your own. That means:

Guest messages across Airbnb, ---------- , Vrbo, WhatsApp and the PMS inbox
Enquiries turned into bookings, including quotes and invoices for companies booking for their staff
Check-ins, key boxes and the guest who can't get in at 8pm
Complaints: fix what you can, escalate what you can't
Bookings, changes, extensions and cancellations
Calendars kept right across every channel
Cleaners and handymen booked and followed up
Long stays looked after, with a check-in on day 3 and a clean every 2 weeks
Every open issue logged, and a clean handover at the end of every shift
This is not entry level. You'll make real decisions on your own, within clear limits:

Urgent issues get a reply within 2 minutes and an update every 10
You can settle a complaint up to £50 without asking
You can approve a repair up to £150 without asking
Anything bigger has a named person to call, and you'll know who
SHIFTS (choose one on the form)

SHIFT 1 UK: Mon to Wed 9am to 9pm, Thu 9am to 4pm PH: Mon to Wed 5pm to 5am, Thu 5pm to 12am

SHIFT 2 UK: Fri to Sun 9am to 9pm, Thu 3pm to 9pm PH: Fri to Sun 5pm to 5am, Thu 11pm to 5am

Each shift includes two 30-minute breaks. The two shifts overlap for an hour every Thursday for handover. Philippine times move by an hour when the UK clocks change in March and October. Only apply if you can commit to these hours long term. Overnight urgent calls go to the owner, not to you.

YOU NEED ✅ 3+ years in short-term rental, Airbnb management or property operations. Under 3 years will not be reviewed ✅ A PMS: Guesty, Hostaway, Hospitable, Lodgify or similar ✅ Confidence in the Airbnb and ---------- extranets ✅ Excellent written English. You're our voice to every guest ✅ Judgement under pressure. You'll hit things no SOP covers. D ---------- , document, and don't wait eight hours for a reply ✅ Reliable power, backup internet and a proper setup

WHAT YOU GET PHP 50,000 a month. A long-term role in a team we're building from the start, so you'll help shape how it runs. Written SOPs for the work, paid training from 16 November before you go live, and an owner who backs your decisions.

HOW TO APPLY Use the form only. Please don't reply through OnlineJobs.ph messages.

Fill in the form: ----------
Attach your CV
Add a link to a one-minute video
No video means your application won't be reviewed. To show you read this properly, start your video by saying the name of the PMS you've used most.

After that, shortlisted applicants do a written guest-reply test and a live role-play call. Everyone who follows the instructions gets a reply. 🏠