Quality Assurance & Medical Billing Specialist – Australian Radiology (Remote, Full-Time)

IMPORTANT: Start your application with "Accuracy First". Applications without it will not be read.

CareWell Diagnostix | Melbourne, Australia | Remote (Philippines) | Full-Time

DO YOU CATCH WHAT OTHERS MISS?
You notice the wrong date of birth. You spot that the referral said LEFT knee but the scan says RIGHT. You hear when a caller skipped a step. If that's you, this role was built for you.

PICTURE YOUR DAY
You check yesterday's patient exams and make sure every record is correct and ready to bill. Then you put on your headphones, listen to a sample of calls, and coach the team so tomorrow's mistakes don't happen. Your work protects patients, doctors and our clinic.

WHO WE ARE
A growing Melbourne diagnostic imaging practice (CT, ultrasound, X-ray, DXA, mammography, interventional) across multiple clinics. Our Philippines team is a real part of how we run, not "just VAs".

WHAT YOU'LL DO
1. Records & Exam Checks: verify patient details, Medicare, referral, exam type, body part and side (left/right)
2. Billing: check MBS item numbers; process Medicare, bulk-bill, private, DVA and WorkCover/TAC claims; follow up rejections
3. Call Quality Audits: review recordings and transcripts for 10% of each team member's calls daily; score script and protocol compliance; coach the team through an intensive 4-week training period
4. Report QC (after week 4): check reports match the referral, clinical details and worksheets; flag discrepancies to the radiologist or manager
5. Weekly QA report with trends and scorecards

If you've read this far, end your application with "MELBOURNE-QA".

YOU HAVE

• 2+ years in medical billing, healthcare admin or QA (Australian/radiology a big plus)
• Call auditing or coaching experience
• Medical and anatomy terminology
• Clear English and strict confidentiality
• Laptop, 25 Mbps+ internet, headset, quiet space
• Availability for Australian business hours

YOU GET

• Stable, long-term full-time role
• Full training in Australian billing and call QA
• [Benefits]
• Growth into Senior QA / Team Lead

HOW TO APPLY
1. Start with "Accuracy First"
2. Answer briefly in your own words:
Q1. Which billing systems have you used, for which country, and how long?
Q2. How have you scored or audited calls before?
Q3. Referral says LEFT shoulder, worksheet says RIGHT. What do you do?
Q4. Describe an error you found that others missed.
Q5. A team member keeps skipping patient ID checks. How do you give feedback?
3. Add a 1–2 minute voice clip link (Vocaroo or Google Drive) introducing yourself
4. Attach your CV

Incomplete applications will not be reviewed.