Airbnb Operations & Virtual Assistant

Airbnb Operations & AI Virtual Assistant

We are hiring a dedicated virtual assistant to support the daily operation of a growing Airbnb apartment business. If you don't read full job description you will automatically be denied.

This is a hands-on role for someone who communicates quickly, takes ownership, learns new systems easily, and completes routine tasks accurately without constant follow-up.

Key responsibilities:

• Respond promptly and professionally to guest messages
• Monitor reservations, check-ins, check-outs, and operational issues
• Escalate urgent matters immediately and follow them through to resolution
• Train and continuously improve our AI guest-communication platform
• Review AI responses for accuracy, tone, and usefulness
• Maintain apartment financials in Google Sheets
• Record revenue, expenses, payouts, invoices, and other property-level data
• Reconcile figures and flag missing or unusual transactions
• Create clear weekly reports covering operations, guest issues, AI improvements, and financials
• Identify recurring problems and recommend practical improvements

The right candidate:

• Is highly responsive during agreed working hours
• Works quickly without sacrificing accuracy
• Takes initiative and does not wait to be reminded
• Has strong written English and sound judgment
• Is confident with Google Sheets, including formulas, filters, lookups, and reconciliations
• Is comfortable learning and improving AI tools
• Is organized, dependable, and attentive to detail
• Experienced in working in Airbnb, hospitality, property management, customer service, or bookkeeping
• Can accept feedback and improve rapidly

Performance expectations:

• Acknowledge routine messages within 10 minutes during working hours
• Acknowledge urgent guest issues within 5 minutes
• Complete ordinary assigned tasks by the agreed deadline
• Keep financial records current and accurate
• Provide proactive updates without being chased
• Raise problems early and suggest solutions

Application requirements:

Please submit:

1. A short introduction explaining your relevant experience
2. Your working hours and time zone
3. Your experience with Airbnb or hospitality operations
4. Your experience using Google Sheets and AI platforms
5. An example of a process you improved without being asked
7. The phrase “ownership and speed” at the beginning of your application

Shortlisted applicants will complete a practical assessment.