Junior Patient Care & Medical Billing Associate – Prompt EMR Required

Applications submitted without the required video introduction will not be considered.

TruWell Physical Therapy is hiring a Junior Patient Care & Medical Billing Associate to support our Brighton and Commerce Township, Michigan offices.

This remote position combines patient communication, scheduling, and administrative support with medical billing and revenue cycle management.

Hands-on experience using Prompt Healthcare EMR and previous U.S. medical billing experience are required.

You will work alongside our patient care and billing team, follow established procedures, and take responsibility for assigned tasks through completion. This is a junior associate position for someone with relevant experience who is organized, dependable, comfortable speaking with patients and insurance companies, and interested in developing their skills.

Responsibilities

Patient Communication and Scheduling

• Answer patient phone calls, return voi cemail s, and respond to texts and email s professionally.
• Schedule and reschedule new patient evaluations and follow-up appointments in Prompt.
• Help fill schedule openings using cancellation lists, waitlists, and patient follow-up.
• Contact patients about new referrals and prescriptions to help them schedule their first appointment.
• Send intake forms and follow up on missing paperwork, insurance cards, and other required documents.
• Assist patients through our virtual front desk or video communication system when assigned.
• Coordinate with both offices and route clinical questions to the appropriate therapist.

Insurance and Administrative Support

• Verify insurance eligibility and benefits, including deductibles, copays, coinsurance, and visit limits.
• Help track authorization requirements, approved visits, and expiration dates; flag issues needing attention.
• Follow up with physician offices for signed plans of care, prescriptions, and missing documentation.
• Upload documents to the correct patient chart and case, and maintain accurate information in Prompt.
• Explain verified benefits and patient balances using approved clinic procedures.
• Assist with patient payments, receipts, superbills, and approved payment arrangements through authorized systems.

Medical Billing and Revenue Cycle Support

• Review assigned claims for accuracy and missing information before submission.
• Submit and track claims, and correct and resubmit claims according to established procedures.
• Investigate assigned claim rejections and denials, identify the reason, and take appropriate follow-up action.
• Contact insurance companies about claim status, unpaid claims, and payment discrepancies.
• Work assigned accounts receivable (A/R) aging lists and document the next action for each account.
• Assist with reviewing EOBs/ERAs, posting insurance payments, and reconciling payment discrepancies.
• Help investigate underpayments and recurring billing problems, escalating complex issues to the billing lead.
• Provide clear updates on outstanding claims, denials, completed work, and items requiring assistance.

Required Qualifications

• Previous hands-on experience using Prompt Healthcare EMR.
• Previous medical billing or RCM experience involving U.S. health insurance claims.
• Working knowledge of claim submission, rejections, denials, EOBs/ERAs, payment posting, and A/R follow-up.
• Excellent spoken and written English.
• Comfortable making and receiving calls with patients, physician offices, and insurance companies.
• Strong attention to detail, organization, and follow-through.
• Ability to complete routine assigned work independently and recognize when to ask for help.
• Ability to balance patient communication with scheduled billing and administrative assignments.
• A reliable computer, stable internet connection, headset, and quiet, private workspace.
• Availability during agreed U.S. Eastern Time business hours.
• Commitment to following HIPAA and TruWell’s patient privacy and security procedures.

Preferred Qualifications

• Physical therapy or outpatient rehabilitation experience.
• Experience with patient scheduling, intake, and insurance verification.
• Experience with Medicare and commercial insurance.
• Experience tracking prior authorizations and signed plans of care.
• Experience using Weave or another medical office phone and texting platform.

What We Are Looking For

We want someone who is friendly with patients, accurate with details, and consistent about following up.

You should be able to explain what you have completed, what remains unresolved, and what needs to happen next. When an assigned claim is unpaid or a patient task is incomplete, we expect you to investigate, document your work, and continue following up or escalate appropriately.

You will support our existing team, with responsibilities assigned according to clinic needs and your demonstrated skills.

How to Apply

Please include your résumé and answer the following:

1. How much experience do you have in medical billing and revenue cycle management?
2. How long have you used Prompt Healthcare EMR, when did you last use it, and which tasks did you personally perform?
3. Have you worked with a physical therapy or outpatient rehabilitation practice? Please describe your role.
4. What experience do you have with patient calls, scheduling, intake, and insurance verification?
5. Which billing responsibilities have you personally handled, including claims, denials, payment posting, and A/R follow-up?
6. What days and hours are you available to work in U.S. Eastern Time?
7. What is your desired hourly rate?
8. When would you be available to start?

Video Introduction Required

Include a link to a 1–3 minute video introduction with your application.

In your video, please:

• Briefly introduce yourself and describe your relevant patient care and medical billing experience.
• Explain specifically how you have used Prompt Healthcare EMR, including tasks you personally completed.
• Describe one denial or unpaid A/R claim you worked on: what the problem was, what steps you took, and the outcome or next step.
• Tell us about your comfort speaking with patients and insurance companies.
• Explain why this combined patient care and billing position interests you.

Use examples without patient names or identifying information, and make sure your video link is accessible.

Applications submitted without the required video introduction will not be considered.