Customer Service & Lead Generation Specialist

Station 5 Insurance, an established U.S. independent insurance agency, is hiring an energetic, dependable professional with experience in **both inbound customer service and outbound sales calls

This position combines customer support, cold calling, appointment setting, sales follow-up, and administrative coordination.

What You'll Do

• Answer inbound customer calls, messages, and routine insurance inquiries.
• Coordinate customer requests with our insurance team and follow through until resolved.
• Make outbound cold calls, follow up with existing leads, and schedule qualified appointments.
• Assist with customer retention, win-back campaigns, cross-selling, and quote follow-ups.
• Maintain accurate CRM records, tasks, and follow-up schedules.
• Support lead research, quote intake, and basic marketing activities.

What We're Looking For

• Excellent spoken and written English with a confident, friendly phone presence.
• Experience in BOTH inbound customer service and outbound cold calling.
• Comfortable handling rejection, objections, and difficult customer conversations.
• Strong organization, initiative, and follow-through.
• CRM experience and ability to work independently.
• Insurance experience is a plus, but not required.

HOW TO APPLY — PLEASE READ

To be considered, include ALL THREE items in your application

1. Resume
2. 60-second voice recording introducing yourself and describing your inbound and outbound calling experience.
3. Brief answer: How many outbound calls did you typically make daily, and how many appointments did you schedule weekly?

Please also confirm that you can work 9 AM–3 PM U.S. Central Time at $6/hour.

Applications without the requested information may not be considered.