Customer Service Manager - Shopify

IMPORTANT NOTE: We will only process applications submitted through the form. All applications submitted here will be automatically disqualified.

Greatgoodie LLC is a fast-growing fashion dropshipping company that generated $12M+ in revenue in 2025. We operate multiple Shopify stores across international markets (US, UK, Germany, Australia, and Canada), with a remote team of 24+ professionals spanning marketing, product listing, creative production, customer service, and operations.

We are searching for an experienced Customer Service Manager to lead our customer service team with dedication, professionalism, and a drive for excellence.

Must-Have Experience:
Shopify
Minimum 3 years in a CS leadership role
Fluent English with exceptional written and verbal communication
Experience creating and improving SOPs and support documentation

Responsibilities:
Supervise, mentor, and support a customer service team of 8 to 10 people.
Develop and document SOPs for consistent service delivery.
Handle complex customer escalations professionally.
Track and analyse team performance metrics and provide actionable feedback.
Organise training sessions to upskill the team.
Prepare daily, weekly, and monthly performance reports.

Requirements
Must not currently work another job
Available full-time, 6 days a week, with flexible hours spread across the day (preferences can be discussed later)
Experience with Shopify (in the fashion dropshipping niche is a plus)

Tools You Will Use
Re:amaze
Shopify
Slack
Google Sheets
Hubstaff (time tracking)

Compensation
$8 to $12 per hour
Monthly bonuses available based on performance

If you believe you are the right fit and can contribute to our company’s success, please fill out this form: ----------

IMPORTANT NOTE: We will only process applications submitted through the form. All applications submitted here will be automatically disqualified.