Collection Specialists

We are looking for an experienced Collections Specialist to recover past-due balances from individuals and businesses. You’ll call and email customers who owe money, work out payment arrangements, and keep accurate records in QuickBooks Online. If you’re persistent, organized, and good at having firm but professional conversations about money, we’d like to hear from you.

What You’ll Do

Make outbound calls to customers and companies with past-due balances
Send collection email s and follow-ups on a set schedule
Negotiate payment plans and get firm commitments on payment dates
Track every call, email , and promise to pay
Use QuickBooks Online to review open invoices, run A/R aging reports, record payments, and send statements and reminders
Flag disputed invoices and billing errors and work to resolve them
Escalate accounts that stay unpaid
Report weekly on amounts collected and accounts still outstanding

Requirements (Must Have)

Proven collections experience. You’ve done phone and email collections before. Please list your past collections roles on your application.
Strong QuickBooks Online experience. You must be comfortable with invoices, customer balances, receiving payments, and A/R aging reports. All candidates will take a QuickBooks Online skills test as part of the hiring process.
Confident and professional on the phone
Clear, professional written communication for email s
Highly organized, with strong follow-through
Comfortable with rejection and pushback, and able to stay calm and persistent