Lettings & Property Manager

Key Responsibilities
● Process tenant applications and complete tenancy administration
● Conduct credit checks and prepare tenant referencing documents
● Manage tenancy paperwork using property management software
● Answer tenant phone calls and respond to email enquiries
● Resolve basic tenant issues before escalating when necessary
● Coordinate maintenance requests with the in-house maintenance team
● Schedule repairs and follow up on maintenance jobs
● Chase overdue rent through phone calls, email s, and text messages
● Maintain accurate tenant and property records
● Support other property management-related administrative tasks

Must-Have Qualifications:
● Previous experience working in UK property management
● Excellent communicator with strong spoken and written English
● Strong phone handling and customer service skills
● Experience handling tenant enquiries and property administration
● Knowledge of the UK tenancy and tenant referencing process
● Experience using property management software
● Experience coordinating maintenance and contractor scheduling
● Highly organised and able to manage multiple tasks efficiently
● Proactive, reliable, and able to work independently
● Collaborative team player with honesty, integrity, and a strong work ethic

Nice-to-Have Qualifications:
● Familiarity with Property Goose, Fixflo, or Apex 27
● Knowledge in AI tools and new property management technologies

Hours & Schedule
● Hours Per Week: 40
● Working Schedule and Timezone: Mon-Sat, within 9AM to 5PM UK Time