Outbound E-commerce Sales Representative

Job Position: Outbound E-commerce Sales Representative

Work Setup & Shift: Remote (Work From Home) | Must be available to work US business hours

The Opportunity
💰 Unlimited performance-based bonuses
📈 Thousands of leads per day from post-purchase customers and abandoned checkouts
💻 100% remote (work from home)

You'll Have
The opportunity to help US pet owners discover practical pet care solutions for their dogs and cats.
A performance-driven sales environment focused on checkout recovery, post-purchase sales, and revenue growth.
Sales scripts, product training, and coaching to support your professional development and performance.
The opportunity to contribute directly to sales growth, customer retention, and an excellent customer experience.

Your Role
As an Outbound Sales Representative, you will engage potential and existing customers to recover abandoned checkouts, generate additional sales, and recommend relevant pet care products. You will focus on understanding customer needs, addressing concerns, and identifying opportunities to increase order value while delivering a positive customer experience.

Your responsibilities will include:
Make outbound calls to customers who have abandoned their checkouts or left their orders incomplete.
Re-engage potential customers, identify purchase barriers, address concerns, and help them complete their orders.
Contact existing customers to identify post-purchase sales opportunities, recommend complementary products, and encourage repeat purchases when appropriate.
Recommend relevant pet care products, accessories, bundles, and add-ons based on customers' previous purchases, pet care needs, and product interests.
Build rapport with customers and use active listening to understand their needs, preferences, and purchasing concerns.
Confidently present pet care products and explain their features, benefits, proper use, and value.
Handle objections related to price, product suitability, shipping, trust, and purchase hesitation professionally.
Close sales over the phone whenever possible and guide customers through the approved checkout or payment process.
Identify opportunities for upselling, cross-selling, and increasing average order value without making irrelevant or excessive product recommendations.
Follow up with eligible leads and existing customers through approved communication channels.
Meet daily and monthly sales targets, conversion goals, call activity expectations, and average order value objectives.
Accurately document call outcomes, customer feedback, objections, purchases, and follow-up actions in the designated systems.
Follow approved sales scripts, standard operating procedures, customer privacy requirements, and escalation guidelines.
Escalate product concerns, order issues, complaints, and other matters outside the scope of sales responsibilities to the appropriate team.
Collaborate with team leaders and management to improve sales techniques, customer engagement, conversion rates, and overall team performance.
Maintain a customer-first approach while consistently working toward revenue growth and sales targets.

Skills & Qualifications

Required Experience
At least more than 3-5 years of experience in outbound sales, telesales, telemarketing, or phone-based B2C sales.
Previous experience selling to customers in the US market is strongly preferred.
Demonstrated ability to close sales over the phone and consistently meet sales targets.
Experience handling objections, following up with leads, and converting potential customers into paying customers.
Experience in e-commerce, direct-to-consumer (DTC), abandoned-checkout recovery, upselling, cross-selling, or repeat-customer sales is a strong advantage.
Experience managing both prospective customers and existing customers is preferred.

Communication & Sales Skills
Advanced spoken English proficiency with clear pronunciation, strong comprehension, and natural conversational ability.
Excellent phone etiquette, active listening, and interpersonal skills.
Ability to build rapport quickly and communicate effectively with US customers.
Strong persuasion, negotiation, objection-handling, and closing skills.
Ability to identify customer needs and recommend appropriate products rather than relying solely on scripted pitches.
Confidence in handling both first-time buyers and existing customers.
Excellent written communication skills and attention to detail when documenting customer interactions.

Pet Knowledge & Product Interest
Genuine interest in pets, particularly dogs and cats.
Familiarity with pet care needs.
Ability to learn product features, benefits, proper use, and limitations and explain them accurately to customers.
Previous experience in the pet industry or selling pet care products is a strong advantage.

Performance & Work Habits
Ability to meet daily and monthly sales targets, conversion goals, productivity metrics, and other assigned KPIs.
Strong organizational and time-management skills.
Resilience when handling rejection, objections, and difficult conversations.
Ability to work independently in a remote environment while maintaining accountability.
Willingness to receive coaching, participate in call evaluations, and continuously improve sales performance.
Ability to follow established workflows, maintain accurate customer records, and escalate concerns appropriately.
Ability to balance sales performance with a positive, professional, and customer-focused approach.

Technical Requirements
Reliable internet connection and a suitable remote-work environment.
A reliable computer, headset, and quiet workspace & back up power station.
Familiarity with CRM systems, e-commerce platforms, and cloud-based calling tools.
Experience with Shopify, Aircall, Consio, Gorgias, or similar platforms is an advantage.
Willingness to learn the company's sales systems, product catalog, and operating procedures.

Work Schedule
Must be available to work US business hours, depending on the assigned shift.
Must be able to maintain consistent attendance and reliable availability throughout the scheduled shift.

To apply, fill out this Google Form link: ----------

Only those who apply via the Google Form will be considered.