Carrier Onboarding Representative

GH Logistics is a growing freight brokerage and asset-based logistics company specializing in dry van and reefer freight. Our strength comes from reliable carrier partnerships, disciplined execution, clean communication, and scalable capacity across the U.S. As our network continues to expand, we are looking for a Carrier Onboarding Representative to help identify, verify, onboard, and develop relationships with reliable trucking carriers across our priority markets.

This role is not just about adding carriers to our network. It is about building a dependable carrier base, maintaining strong relationships, and ensuring our operations teams have access to qualified carriers when capacity is needed.

Role Overview
You are responsible for sourcing, vetting, onboarding, and maintaining relationships with qualified carriers while supporting the growth and reliability of GH Logistics' carrier network. You will work directly with U.S.-based trucking companies to identify carriers operating in our priority markets, verify their qualifications, complete onboarding requirements, and maintain accurate carrier records.

This is a high volume and phone-based role that requires persistence, organization, attention to detail, and the ability to work independently in a fast-paced freight environment. This role does not involve booking loads or negotiating freight rates. Your primary responsibility is to ensure qualified, verified carriers are properly onboarded, documented, and connected with the appropriate internal teams. This role is strictly for fluent English speakers, as the position requires constant communication with U.S.-based carriers and internal team members throughout the shift.

What You'll Be Doing

Carrier Sourcing and Network Development

• Make at least 30 outbound calls daily to identify and connect with potential carriers.
• Handle approximately 20 inbound calls daily related to carrier inquiries, onboarding, and follow-ups.
• Identify reliable carriers actively operating in GH Logistics' priority markets.
• Build professional relationships with carrier owners, dispatchers, and fleet representatives.
• Introduce GH Logistics and explain our carrier onboarding process, freight network, and communication expectations.
• Identify carrier operating areas, preferred lanes, equipment types, and availability.
• Follow up with existing carriers to maintain engagement and updated information.
• Focus on developing long-term carrier relationships rather than simply increasing onboarding numbers.

Carrier Verification and Fraud Prevention

• Verify carriers using approved tools
• Review carrier operating authority, insurance coverage, safety records, and compliance information.
• Check the company's Do Not Use (DNU) list before proceeding with onboarding.
• Identify potential red flags involving fraud, double brokering, or suspicious carrier information.
• Ensure all verification requirements are completed before onboarding a carrier.
• Escalate questionable carriers or compliance concerns to management.
• Follow company-approved verification procedures without skipping required steps.

Carrier Onboarding and Documentation

• Successfully onboard at least 3 qualified carriers daily.
• Complete all required carrier onboarding documentation accurately and efficiently.
• Ensure carrier information and compliance records are complete and up to date.
• Create at least 1 group chat daily with a newly onboarded carrier to establish direct communication.
• Immediately post every newly onboarded carrier in the designated channel.
• Ensure every onboarded carrier is properly recorded and accessible to the appropriate internal teams.
• Coordinate with internal teams to ensure newly onboarded carriers are ready for potential freight opportunities.

Carrier Relationship Management and Tracking

• Update and maintain spreadsheet daily.
• Track carrier onboarding activity, call volume, follow-ups, and carrier information.
• Maintain accurate carrier contact information, operating preferences, and relevant details.
• Monitor existing carrier records and update information as needed.
• Ensure all onboarded carriers are properly documented and included in the appropriate tracking systems.
• Maintain organized daily activity logs and communication records.
• Coordinate with internal teams to address carrier-related inquiries or concerns.

Directory and Communication Management

• Maintain the GH Logistics carrier directory and designated group chats.
• Add new contacts and remove outdated or inactive members as needed.
• Ensure appropriate team members are included in required communication groups.
• Maintain accurate group membership and required administrative access.
• Escalate missing information, access restrictions, or communication issues to management.
• Keep carrier communication organized, professional, and accessible to internal teams.

What Success Looks Like

• Consistently completes 30 outbound calls daily.
• Handles approximately 20 inbound calls daily.
• Successfully onboards at least 3 qualified carriers daily.
• Creates at least 1 group chat daily with a newly onboarded carrier.
• Every onboarded carrier is properly verified through approved tools.
• No carriers on the DNU list are onboarded.
• All newly onboarded carriers are immediately posted in the communication channel.
• Carrier records, tracking spreadsheets, and directories remain accurate and updated.
• Builds and maintains reliable carrier relationships that support long-term network growth.
• Consistently meets daily activity and onboarding targets without sacrificing quality.
• Demonstrates urgency, accountability, and strong communication in a fast-paced freight environment.

Who We're Looking For

• Experience in Carrier Onboarding, Carrier Sales, Freight Brokerage, Dispatch, or U.S. Trucking Operations is preferred.
• Fluent English communication skills, both verbal and written.
• Comfortable making high volume outbound calls and handling inbound carrier inquiries.
• Familiarity with U.S. carrier verification, insurance, operating authority, and safety compliance.
• Experience with logistiics platforms is a strong advantage.
• Highly organized, tech-savvy, and comfortable managing multiple spreadsheets and communication channels.
• Strong attention to detail when reviewing carrier documentation and maintaining records.
• Proactive, persistent, and confident when communicating with trucking companies.
• Capable of building professional relationships and maintaining consistent carrier follow-ups.
• Thrives in a fast-paced, high-urgency freight environment.
• Performance-driven, KPI-oriented, and comfortable working with measurable daily targets.
• Follows instructions consistently and executes tasks with precision.
• Able to work independently while coordinating effectively with internal teams.
• Team-oriented, coachable, and open to feedback without ego.

Schedule and Work Setup

• Work Arrangement: Full-Time Remote | Direct Engagement with a US Company
• Available shift: Monday - Friday 7 AM - 5 PM Central Time
• Active, attentive, and proactive Zoom participation with camera on is required throughout scheduled shifts.
• Time tracking software is used for accountability and performance monitoring.
• Reliable internet connection, backup internet and power supply, and a suitable remote workspace are required.

What You'll Get

• Long-Term Opportunity: An ongoing leadership role within a growing US logistics company.
• Monthly Stipend: $75 monthly insurance stipend, with eligibility beginning after 30 days of engagement.
• Regular Payment Schedule: Payments processed twice monthly according to established payroll schedules.
• Direct US Operations Exposure: Work closely with US-based logistics teams and operational leadership.
• Meaningful Operational Impact: Help build a reliable carrier network, prevent freight fraud through proper verification, and strengthen GH Logistics' capacity to support consistent freight coverage.
• Structured Workflows: Established carrier onboarding procedures, clear daily KPIs, organized tracking systems, and opportunities to improve carrier relationships and network efficiency.

If you're someone who enjoys connecting with people, thrives in a high-volume calling environment, and takes pride in building reliable business relationships, we'd love to hear from you.

Apply Here: ----------

Note: After submission, our team will review your information and contact you if you meet the qualifications for the role. Candidates with direct experience in U.S. freight brokerage, carrier onboarding, or trucking operations will be prioritized.