Senior Scheduler / Service Coordinator - Australian Plumbing & Electrical

SENIOR SCHEDULER / SERVICE COORDINATOR - AUSTRALIAN PLUMBING & ELECTRICAL

Plumbing Bros West Coast & Electrical Bros West Coast
Remote - Philippines | Full-time | PHP 60,000-80,000 per month

Can you keep a busy trades schedule moving when technicians run late, urgent jobs arrive and customers need answers? We are looking for an experienced scheduler who takes ownership of the day, makes sound decisions and follows every issue through to resolution.

You will coordinate plumbing and electrical service work for our West Coast teams in Australia. This is a hands-on scheduling and customer coordination role with real responsibility for technician productivity, reliable bookings and a 5-star customer experience.

WHAT YOU WILL OWN

• Plan and dispatch daily jobs, matching the correct trade, skills, location, availability, equipment and realistic travel time.
• Confirm customer access, work orders, purchase orders, materials and job scope before dispatch.
• Handle calls and email s confidently with Australian customers, property managers, suppliers and field staff.
• Respond to urgent work, cancellations, overruns and absences; update affected customers before they have to chase us.
• Keep Ascora job records accurate, including appointment changes, customer commitments, job notes and next actions.
• Coordinate variations and purchase orders within approval limits; escalate with facts, options and a recommended next step.
• Check completed job documentation and support invoice readiness, following the approved job-checking and invoicing process.
• Prepare the next day's schedule and a clear handover of outstanding issues, owners and deadlines.

WHAT YOU BRING

• Substantial hands-on scheduling or dispatch experience supporting Australian trades or field-service businesses. Tell us the number of technicians and daily jobs you personally coordinated.
• Ideally 3+ years in scheduling/service coordination, including 2+ years supporting Australian trades; strong evidence of equivalent capability is welcome.
• Plumbing, electrical, HVAC or similar maintenance/service experience. Experience across both plumbing and electrical is highly regarded.
• Ascora experience preferred. Strong Simpro, ServiceM8 or comparable job-management experience is welcome if you learn quickly.
• Clear spoken and written English, confident customer calls and calm judgement under pressure.
• Ownership: you chase missing information, communicate early and close the loop without repeated reminders.
• A suitable computer, reliable internet, quiet workspace and a practical power/internet contingency plan.

WHY JOIN US
Work directly with Plumbing Bros West Coast and Electrical Bros West Coast, supporting an Australian trades team in a role where your decisions make a visible difference. We value experienced people who improve the way we work and take pride in a well-run day.

OUR 5-STAR VALUES
Customer Commitment - give customers accurate updates and reliable follow-through.
Ownership - take responsibility for the outcome, including after escalation.
Relentless Drive - maintain pace and quality when the day changes.
Continuous Improvement - learn from feedback and prevent repeat problems.
Leadership - communicate clearly, support colleagues and raise issues constructively.

WORKING ARRANGEMENTS

• Philippines-based remote role, full-time, Monday-Friday.
• Required daily coverage: 7:00 am-5:00 pm Perth/Philippine time.
• PHP 60,000-80,000 monthly base, depending on demonstrated relevant experience and assessment performance.
• Break arrangements, paid working hours and full engagement terms will be explained during recruitment and agreed before appointment.
• Please state your notice period and earliest realistic start date.

HOW TO APPLY
Apply through OnlineJobs.ph with your CV and concise answers to these questions:
1. Which Australian trade businesses have you supported, for how long, and what did you personally own?
2. How many technicians and jobs per day did you schedule? Include your busiest typical day.
3. Which systems have you used: Ascora, Simpro, ServiceM8 or others? Describe the scheduling tasks you performed in them.
4. Give one example of rescuing a disrupted schedule. What did you change, who did you update and what was the result?
5. Confirm your expected monthly pay, availability for the stated coverage, notice period and internet/power backup arrangements.

SELECTION PROCESS
Shortlisted candidates complete an initial interview, a short live scheduling simulation using fictional data, and a final operations interview. Interviews and the recruitment assessment are unpaid; no productive customer work is requested. We assess your own judgement, communication and ability to apply feedback. Any tool or AI use must follow the assessment instructions.

We are reviewing applications promptly and will move quickly with suitable candidates.