Front Desk / Referrals & Insurance VA – Ophthalmology / Optometry

NOW HIRING: Front Desk / Referrals & Insurance VA – Ophthalmology / Optometry

Remote | Employment Type: TBD

We’re looking for an experienced Medical Front Desk Virtual Assistant to support an Ophthalmology / Optometry practice specializing in cataract care, LASIK, and optical services.

Position Details

• Remote | Long-term
• Employment Type: TBD
• $5–$6/hour (based on experience)
• Paid U.S. Holidays

Clinic Details

• Specialty: Ophthalmology / Optometry – Cataract, LASIK & Optical Shop
• EHR/EMR: CompuLink Advantage – Cloud-Based
• Phone System: 3CX VoIP

Key Responsibilities

• Answer high-volume inbound patient calls
• Schedule and reschedule appointments, with scheduling as the top priority
• Process approximately 20+ fax referrals per day and get referred patients scheduled
• Handle insurance verification and eligibility
• Determine insurance referral requirements
• Process prior authorizations for procedures and medications
• Follow up on referrals, authorizations, and outstanding scheduling needs

Important Call Handling Responsibilities

The VA must be able to distinguish between:

• Routine calls such as eye exams, glasses/contacts, new patient appointments, and scheduling requests
• Potentially urgent concerns such as eye injuries, which must be promptly routed to the office for clinical triage

Preferred Experience

• Ophthalmology or Optometry experience is highly preferred
• Experience with cataract, LASIK, or optical practices is a plus
• CompuLink Advantage experience is a plus, but not required

Must-Have Skills

• Excellent phone and patient communication skills
• Comfortable handling a high call volume
• Strong multitasking and organizational skills
• Experience scheduling patients and managing referrals
• Strong understanding of insurance verification and prior authorizations

We’re looking for someone proactive, detail-oriented, organized, and confident managing multiple front desk responsibilities while keeping patient scheduling moving efficiently.

How to Apply

Complete the application form below for consideration:

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