Insurance Customer Service Representative

We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to join our insurance agency. This role primarily focuses on answering incoming calls, assisting clients, and supporting agents with daily insurance service tasks.

Key Responsibilities

• Answer incoming calls and assist clients with policy inquiries.
• Handle billing questions, payments, and general service requests.
• Assist agents with policy changes, renewals, cancellations, and documentation.
• Follow up with clients and insurance carriers.
• Maintain accurate client records and ensure timely completion of tasks.

Qualifications

• Excellent English communication and customer service skills.
• Organized, dependable, and comfortable handling phone calls.
• Ability to multitask and work independently.
• Strong attention to detail and problem-solving skills.
• Willingness to learn insurance systems and procedures.
• Previous experience in an insurance agency or customer service role.

Compensation & Benefits

• Team Recognition Program
• Paid Holidays: After 90 days of employment
• Paid Time Off (PTO): After 1 year of employment
• Training and supportive team environment

How to Apply
Send your updated resume and a brief video introduction highlighting your relevant experience.

Join the Nunez Agency team!