Short-Term Rental Operations Specialist

Paramount Suites | Remote | Full-Time Opportunity

This is not an entry-level virtual assistant position!

Compensation: Competitive hourly rate based on demonstrated ability and experience.

Schedule: Must be available for scheduled shifts, including weekends and peak guest activity periods.

About Paramount Suites

Paramount Suites is an established short-term rental hospitality company operating furnished accommodations across multiple U.S. markets.

We are looking for an experienced operations specialist who can independently manage daily hospitality operations, solve problems, make sound decisions, and take ownership of results.

We need someone who can think critically, recognize problems before they become serious, and develop practical solutions without requiring constant supervision.

Responsibilities:

• Manage guest communications across multiple short-term rental properties.
• Independently investigate and resolve guest concerns.
• Coordinate cleaning teams, maintenance providers, and outside vendors.
• Monitor reservations, arrivals, departures, and property readiness.
• Identify operational problems and proactively implement solutions within company guidelines.
• Handle multiple urgent tasks while maintaining accuracy and professionalism.
• Follow issues through to completion and verify that they have been resolved.
• Maintain accurate records and communicate important developments to management.
• Identify opportunities to improve efficiency, guest satisfaction, and operating procedures.
• Make sound decisions based on available information, business priorities, and established authority.

Minimum Requirements:

• At least 2 years of relevant experience in short-term rental operations.
• Excellent written and spoken English.
• Demonstrated ability to make independent decisions and solve unfamiliar problems.
• Strong critical thinking, organizational, and prioritization skills.
• Experience coordinating multiple people, tasks, and deadlines.
• Ability to remain calm and make reasonable decisions under pressure.
• Reliable computer, internet connection, and professional remote working environment.
• Willingness to complete a paid practical assessment.

Preferred Qualifications:

• Experience with Airbnb, Vrbo, ---------- , or similar platforms.
• Experience with Hospitable or other property management systems.
• Experience coordinating remote cleaners, maintenance vendors, and support personnel.
• Experience handling guest escalations, refunds, reservation issues, and service recovery.
• Experience improving operational systems or developing SOPs.

Who Will Succeed in This Position?

You are someone who:

• Investigates problems rather than immediately asking someone else to solve them.
• Considers consequences before recommending a solution.
• Takes initiative without waiting for detailed instructions.
• Understands the difference between completing a task and achieving a result.
• Can explain your reasoning and acknowledge mistakes.
• Knows when to act independently and when escalation is necessary.
• Takes pride in making operations better, not simply maintaining them.

Our Selection Process

Our hiring process includes:

• Written application and experience screening.
• Live interview with real operational scenarios.
• Paid practical assessment.
• Reference verification and final interview.
• We value demonstrated ability over impressive resumes or rehearsed interview answers. (AI Responses Void Applicants)

To Apply:

• Whatsapp ---------- Submit your resume and answers to the screening questions included in this job posting.
• Applications that do not complete the screening questions will not be considered.
• Send a voice recording introducing yourself via Whatsapp; including a 60–90-second recording describing a real operational problem you have personally solved, including your decision and its outcome.
• Send an internet speed test screenshot with your resume and voice introduction.

Application questionnaire:

1. Describe the last operational problem you personally identified before anyone reported it. What did you notice, do, and achieve?

2. Tell us about an independent decision you made that turned out to be wrong. What happened, and what did you change afterward?

3. A guest reports that a unit is dirty, but the cleaner insists it was cleaned. What would you investigate before d ---------- on a resolution?

4. Three guests need help simultaneously: a lockout, a Wi-Fi outage, and a late checkout request. What is your priority order, and why?

5. Give an example of an operational process you personally improved. What was the measurable result?

6. What would you do if your supervisor was unavailable and an urgent but non-emergency problem required a decision?

7. Which STR platforms and property management systems have you used, and what tasks did you personally handle in them?

8. What hourly pay are you requesting, and what hours and time zones can you cover?