Remote Security Dispatcher

We are seeking a reliable and detail-oriented Remote Security Dispatcher to join our team. The Security Dispatcher is responsible for monitoring security operations, handling incoming calls, coordinating with field officers, and ensuring timely response to incidents. This role requires strong communication skills, multitasking ability, and calm decision-making under pressure.

Key Responsibilities

Monitor security activities and officer locations remotely
Dispatch security personnel to incidents, alarms, and service calls
Maintain constant communication with security officers and clients
Answer incoming calls and document incidents accurately
Track officer attendance, shift activity, and patrol completion
Escalate emergencies and coordinate with law enforcement or emergency responders when necessary
Prepare daily activity logs and incident reports
Schedule security guards
Ensure all dispatch procedures and company protocols are followed

Qualifications

Previous security or logistics dispatch, or customer service experience in a security company, preferred
Excellent verbal and written communication skills
Strong computer and multitasking abilities
Ability to remain calm and professional in high-pressure situations
Reliable internet connection and quiet remote workspace
Familiarity with Tracktik and Belfry is a plus

Preferred Skills

Strong organizational and time management skills
Ability to prioritize multiple incidents simultaneously
Attention to detail and accurate documentation
Professional phone etiquette
Experience working overnight or rotating shifts

**Please attach your resume to your application.
**Please attach a short video/audio introduction. Applications without one will not be entertained.