Customer Experience Specialist

Are you a natural problem-solver who loves helping people, takes initiative, and doesn't wait around to be told what to do?

We're looking for a proactive, detail-oriented, and resourceful Customer Support Specialist to join our growing team at EB Academics!

We're looking for someone who takes ownership of their work, enjoys figuring things out, and isn't afraid to ask questions when needed. You know how to look for answers, troubleshoot problems, and use resources like Google and ChatGPT to find solutions. At the same time, you understand that asking for help is a strength, not a weakness.

Most importantly, you're a team player. You care about doing things well, supporting others, and making sure our customers feel heard and taken care of. At EB, we believe in taking initiative, working together, and stepping up whenever needed. "That's not my job" isn't really part of our vocabulary!

What We're Looking For:

• A proactive, take-charge individual who takes ownership of responsibilities.
• Someone who's highly organized and has a strong eye for detail.
• A resourceful problem-solver who can troubleshoot and find solutions independently.
• Someone who knows when to take initiative and when to ask for help.
• A positive, flexible, and team-oriented person who enjoys collaborating with others.
• Someone with excellent written communication skills and a genuine desire to help people.
• A quick learner who's open to feedback and always looking for ways to improve.

Position Details:

• Schedule: Full-time, Monday–Friday
• Working Hours: 9 PM–5 AM Philippines Time
• Hours: 40 hours per week
• Compensation: Starting at $280 per week, paid via PayPal
• Work Setup: Fully remote / Work from home
• Start Date: Immediate

How to Apply:
Please complete your application here: ----------

A Few Important Notes:
We will carefully review all applications and contact candidates who move forward in the hiring process.
Due to the volume of applications we anticipate receiving, we may not be able to personally respond to every applicant.

Once you've submitted your application, that's all you need to do! We have your information and will reach out if you're selected for the next step. Please refrain from sending follow-up or messages regarding your application.

Thank you for your interest in joining EB Academics. We can't wait to meet our next team member!