call answering (GMT work hours)

We’re looking for a reliable freelancer to handle customer enquiries for a UK cleaning business, follow up leads and turn enquiries into bookings.

This is a flexible role that you can manage alongside other clients. You’ll need to respond promptly during our coverage hours, but you won’t be expected to sit exclusively waiting for our calls.

What you’ll do

Answer incoming calls professionally and help customers with their enquiries.

Return missed calls, including calls initially answered by our AI receptionist.

Respond to enquiries by text and email .

Prepare and send estimates using our supplied price list.

Follow up outstanding enquiries and estimates.

Book jobs into the calendar.

Keep contact details, conversation notes and lead stages updated in GoHighLevel.

What you’ll need

Excellent spoken and written English, with clear pronunciation that UK customers can easily understand.

Practical GoHighLevel experience, including conversations, contacts, pipelines, calendars and estimates.

A friendly, confident telephone manner.

Strong organisation and attention to detail.

Reliable internet, a suitable headset and a quiet working environment.

The ability to work independently and follow agreed response times.

Payment and workload

The flat fee is US$150 per month for up to 100 unique customer leads. We currently expect approximately 60 incoming calls per month, plus related messages and follow-up work.

One lead means one customer enquiry. Calls, texts and email s relating to that same enquiry count as one lead, rather than separate leads.

The fee includes handling the enquiry, preparing an estimate where needed, updating GoHighLevel and following an agreed follow-up process. We’ll agree the number of follow-up attempts and response times before starting. Any work above 100 leads will be agreed and priced separately.

How to apply

Please send:

A short introduction and details of your relevant experience.

Up to date CV

Examples of the tasks you’ve handled in GoHighLevel.

A 60–90 second voice recording introducing yourself as though speaking to a customer.

Confirmation that you can cover the stated UK hours alongside your existing commitments.

Confirmation that you’re happy with the payment structure.