Head of Customer Support | E-commerce SUBSCRIPTION brands | Hire and lead your own team

We run several Shopify brands, some on subscription. We need someone to answer our customer email s, write our support SOPs, and hire agents when we need them.

You will

Answer customer email s every day (cancellations, pauses, refunds, chargebacks, shipping)
Save subscribers before they cancel
Write the SOPs and reply templates
Hire and train agents when needed

You must have

E-commerce customer support experience
Subscription experience (Recharge, Loop, Skio, Appstle or similar)
SOPs you wrote yourself (send one example)
Gorgias / Zendesk / Re:amaze and Shopify
Excellent written English

Pay: $4-5/hour, full-time, long term.

Apply here (takes 5 minutes): ----------

No subscription experience = please don't apply. Applications only through the form, no direct messages.