Cold Caller

Part-Time Legal Client Liaison / Lead Follow-Up Specialist (Remote – Philippines)

We are a UK-based law firm seeking a professional, confident and highly articulate individual to contact prospective clients who have enquired about our legal services.

The successful candidate will be responsible for making outbound calls to warm leads, following up on enquiries, explaining our consultation process and encouraging prospective clients to book appointments with our solicitors.

Working Hours

You must be available to make calls three times daily (UK time)

• Morning: Follow-up calls to new and existing leads.
• Lunchtime: Follow-up calls and appointment scheduling.
• Evening: 5:00 PM – 7:00 PM GMT (UK time).

The role is remote, with working hours spread across these three periods. Applicants must be comfortable working to a UK schedule.

Requirements

• Native-level or exceptionally strong spoken and written English, with an excellent command of British English.
• Preferably a British or neutral English accent, with clear pronunciation and excellent telephone communication skills.
• Confident, professional and persuasive telephone manner.
• Previous experience in outbound calling, lead follow-up, appointment setting, customer service or sales.
• Ability to build rapport with prospective clients and handle objections professionally.
• Excellent organisational skills and ability to maintain accurate records of calls and follow-ups.
• Reliable internet connection and a quiet, professional working environment.
• Experience working with UK clients or professional services firms is highly desirable.
• Previous experience in the legal sector is an advantage but not essential.

Responsibilities

• Contact warm leads who have already expressed an interest in our legal services.
• Follow up with prospective clients up to three times daily, as appropriate.
• Explain our consultation process and encourage appointment bookings.
• Respond professionally to general enquiries without providing legal advice.
• Maintain accurate records of conversations and update our CRM system.
• Identify interested prospects and arrange consultations with our solicitors.
• Follow up consistently with leads who have not yet booked.

Ideal Candidate

We are looking for someone who sounds professional, credible and confident when speaking with British clients. Excellent spoken English is essential, as you will be representing an established UK law firm.

The ideal candidate will be proactive, reliable, personable and comfortable speaking with individuals about potentially sensitive legal matters.

How to Apply

Please provide:

1. A brief introduction outlining your relevant experience.
2. Details of any previous work with UK-based businesses.
3. A short voice recording (60–90 seconds) in English, introducing yourself and explaining your telephone or appointment-setting experience.
4. Confirmation that you can work during the required UK morning, lunchtime and evening periods.
5. Your expected hourly rate in GBP.

Applications without a voice recording may not be considered.