Client Success Manager & Recruitment Lead

Role: Client Success Manager & Recruitment Lead
Engagement: Part-time, ongoing, fully remote
Hours: 25 hours per week (5 hours a day, Monday to Friday): about 2.5 hours a day on client success and 2.5 hours on recruitment
Schedule: 9am to 2pm AEST
Reports to: Founder (day to day with Operations Manager)

• About Us

We are an Australian-owned business support company based on the Gold Coast. We are a growing remote team that supports Australian business owners with 10 out of 10 team members. We go deep on each business owner before we search, recruit from scratch, and onboard every new team member with structure.
We only hire 10 out of 10 team members. Not good enough, not "they'll do." We would rather take longer to find the right person than rush a hire that doesn't last.

That's why this role isn't about speed or volume. We want you to take your time. Get to know our clients and how their businesses really run. Nurture candidates, build genuine relationships and keep in touch with great people even when there isn't a role for them yet. Ask the extra question, check the extra reference and trust your instincts when something doesn't feel right.

Every new team member is hand-picked, not taken from a waiting list. We pay our team great rates, support them every step of the way, and treat people like people, not numbers.

We're a small, close-knit team that's growing quickly, and this role sits right at the heart of it.

• About the Role

You will lead recruitment for our team and look after our client relationships, working closely with our Founder. You will get to know each client's business well, find people who meet our 10 out of 10 standard, and bring fresh ideas to how we attract and assess talent.

Training and processes are provided. Do the job well, communicate proactively, and ask when unsure rather than assume.

• Key Responsibilities

Recruitment (about 2.5 hours a day)

• Build detailed role briefs for each new position on our team, based on how the client's business runs: the role, hours, skills, tools and the personality that will suit them
• Source, screen and assess candidates from scratch through LinkedIn, Facebook communities, referrals and our talent pool
• Interview thoroughly. Take your time, check references and trust your instincts.
• Shortlist and present only candidates who meet our 10 out of 10 standard, with clear, thoughtful write-ups
• Coordinate interviews and feedback, manage offers and hand new team members over to our Operations team for onboarding
• Keep in touch with strong candidates even when there isn't a role for them yet

Client Success (about 2.5 hours a day)

• Act as a main point of contact for your assigned clients, building genuine, long-term relationships
• Get to know each client's business, goals and working style so you can support them properly
• Hold regular check-ins to gather feedback, confirm satisfaction and keep each account on track
• Support structured onboarding so every new team member starts with clarity
• Own client retention: spot early signs of dissatisfaction, act on them quickly and escalate to leadership when needed
• Identify ways to add value, such as extra hours or additional support
• Receive and log client requests and coordinate with our Operations team on anything involving a current team member

Systems and Reporting

• Keep client and candidate records accurate in Ivorey, our applicant tracking system and Google Sheets
• Track open roles, candidate progress and hiring outcomes
• Submit start of day, end of day and end of week reports
• Escalate urgent client issues straight away rather than waiting for the next report

Working With the Team

• Work closely with our Founder on client relationships and hiring standards
• Work with our Operations Manager on team performance, replacements and handovers
• Bring fresh ideas to how we attract, assess and hire great people

• What You'll Bring

Must have

• At least [2] years in client or account management, ideally with a remote or virtual support business
• Proven end-to-end recruitment experience, from writing the brief through to a successful hire and follow-up
• Experience hiring remote team members for Australian or international businesses
• A sharp eye for talent. You can tell the difference between a candidate who interviews well and one who will actually be great in the role.
• Excellent written and spoken English. You write clear, warm, professional messages and you're confident on calls with business owners.
• Confidence using a CRM, an applicant tracking system and Google Sheets
• Strong organisation across several clients and open roles at once
• Availability during Australian business hours (AEST), Monday to Friday

Nice to have

• Experience with GoHighLevel, Slack or Jibble
• Experience using AI tools such as Claude to work smarter
• Background in virtual support or remote team management
• Experience sourcing candidates through ---------- and Facebook communities

You'll thrive here if you…

• Have high standards and won't put forward a candidate you wouldn't hire yourself
• Are patient and thorough. You'd rather take an extra week than make the wrong hire.
• Enjoy building relationships with both clients and candidates
• Are honest with clients, even when the news isn't what they want to hear
• Spot problems early and raise them before they become bigger issues
• Ask when you're unsure rather than assume
• Take ownership and follow through without needing to be chased

• Tools You Will Use (training provided)
• Communication: Slack and WhatsApp
• Client records: Ivorey (our GoHighLevel platform)
• Recruitment: LinkedIn and our applicant tracking system
• Time tracking: Jibble
• Passwords: LastPass
• AI assistant: Claude
• Docs and sheets: Google Workspace

• Why Join TCC
• Long-term, stable work with an ongoing role, not a short-term contract
• Quality over quantity: time to recruit properly, not chase numbers
• Work directly with the Founder, who has been a VA herself and understands the job
• A supportive, close-knit team
• Room to grow into more hours and ownership of our recruitment process
• Clear systems and training from day one
• Your ideas matter

• How Success Is Measured
• Long-term hires and happy clients, not speed or volume.
• Client retention: Clients in your portfolio stay with TCC
• Hiring success: People you hire are still in the role and performing well at 90 days
• Shortlist quality: Candidates you put forward are interviewed and accepted
• Time to shortlist: A strong shortlist within an agreed timeframe, without cutting corners
• Responsiveness: Client requests acknowledged and actioned the same day
• Record accuracy: Client and candidate records kept complete and up to date
• Reporting: Daily and weekly reports submitted on time

• Working Arrangement
• Part-time, ongoing, fully remote, with no fixed end date
• 25 hours per week (5 hours a day, Monday to Friday) within AEST business hours, split evenly between client success and recruitment
• A paid 60-day trial period, with a review at the end
• A confidentiality agreement (NDA) applies
• High-speed internet with backup data, a laptop or desktop with webcam and headset, and a quiet workspace

• 𝑯𝒐𝒘 𝒕𝒐 𝒂𝒑𝒑𝒍𝒚

Ready to apply? Complete our online application form using the link below:

Application form link:
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The form includes role-specific questions and a short written skills task. Please allow 15-20 minutes to complete it thoroughly. Answer all questions in your own words.

Application Deadline:
TBC

We look forward to hearing from you! -- Our Team