Customer Service Representative (Voice | Outbound&Inbound Call Support)

Job Overview:
We are a growing e-commerce business looking for a reliable and professional Customer Service Representative (Voice Account) to join our remote team. This role involves handling inbound and outbound customer calls and assisting customers with orders, product inquiries, shipping updates, returns, and other concerns. The ideal candidate is customer-focused, professional, and able to provide excellent service while working remotely.

Key Responsibilities
Answer inbound and outbound customer calls in a friendly, professional, and helpful manner.

Assist customers with questions regarding orders, shipping, returns, refunds, and products.

Handle inbound and outbound voice account responsibilities, including customer support and telemarketing activities.

Conduct telemarketing and outbound calls to promote products, follow up with customers, and support e-commerce sales initiatives.

Process order changes and cancellations, and escalate issues when necessary.

Document common customer concerns and provide reports to the team.

Coordinate with logistics and product teams to ensure faster issue resolution.

Maintain a high level of customer satisfaction and provide excellent customer service.

Stay updated on product details, company policies, promotions, and procedures.

Qualifications
Call center or voice support experience (inbound/outbound) is required, preferably with experience in the most recent job within the past 12 months.

Experience in e-commerce telemarketing or outbound sales is a strong advantage.

Excellent English communication skills, both spoken and written.

Strong problem-solving and customer service skills.

Familiarity with e-commerce platforms such as Shopify, TikTok Shop, or Amazon.

Comfortable using Google Docs, Google Sheets, and other Google Workspace tools.

Must have an active Microsoft Teams account.

Must be comfortable using Hubstaff for time tracking.

Own desktop or laptop with at least an Intel Core i5 processor.

Stable internet connection and a quiet, professional work environment.

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Work Schedule & Type:
Full-time

Work-from-home

Night Shift (Philippine Time):

12:00 AM – 9:00 AM PHT

OR 7:00 PM – 4:00 AM PHT

5 days a week (Rest day to be determined)

Paid training

Long-term, stable position

Friendly and supportive team

Career growth opportunities

How to Apply:
Please send your updated resume. Only shortlisted applicants will be contacted.