Experienced Freight & Logistics Customer Support USA

We are looking for an Experienced Freight & Logistics Customer Support to co-ordinate their expanding freight brokerage operations.

The ideal candidate will already understand international freight and logistics and be highly experienced using CargoWise in a day-to-day operational environment. High attention to detail is essential, as you will be supporting freight administration, updating systems, managing operational tasks, and ensuring information is accurate and up to date.

You will work closely with the team, follow structured processes, and help contribute to smooth day-to-day operations. We are looking for someone who is reliable, disciplined, proactive, and takes pride in delivering high-quality work as part of a supportive and professional team.

Key Responsibilities

• Register and create shipments within CargoWise.
• Create and manage consolidations (consols) for air freight & road shipments.
• Create and manage transport jobs and customs brokerage jobs.
• Upload, manage, and eDoc shipping documentation within CargoWise.
• Monitor, track & trace shipments from origin through to delivery.
• Update shipment milestones and maintain accurate job records.
• Process supplier invoices and post charges accurately within CargoWise.
• Ensure all operational data is entered accurately and in a timely manner.
• Support the operations team with administrative and freight forwarding tasks.

Essential Requirements

• Experience working in a freight forwarding company.
• Strong hands-on experience / working knowledge of CargoWise One (CW1) is mandatory.
• Experience creating and managing USA domestic & international air freight.
• Experience with customs brokerage and transport job creation.
• Strong attention to detail and data accuracy.
• Excellent written English communication skills.
• Ability to work independently and manage multiple priorities.
• Understanding of freight forwarding documentation, including:

o Bills of Lading
o Commercial Invoices
o Packing Lists
o Arrival Notices
o Delivery Orders

Skills Required

• Strong computer literacy and confidence using multiple systems
• High level organisational and time management skills
• Ability to prioritise work and meet deadlines
• Reliable, disciplined, and proactive work ethic
• High attention to detail and data accuracy in system work
• Ability to work effectively with international teams

Preferred Qualifications

• Experience with USA freight forwarding operations.
• Knowledge of customs and transport processes.
• Experience posting invoices and managing shipment financials in CargoWise.
• Experience working with international freight carriers
• Experience with End to End international shipping operations (imports & exports)

Equipment Needed:

• Desktop or Laptop under 3 years old
• Dual monitor – 2 x Screens required
• Core I5 or Ryzen 5 & above
• Min 8GB RAM
• Min 500GB Hard Drive
• Microsoft windows genuine version
• Fibre Internet – Minimum 100MBps & above
• Backup Internet – Second pre-paid ‘dongle’ style
• Backup Power – UPS or Generator

Benefits:

• Full-time role with a stable, fixed schedule: Monday to Friday, 8:00PM – 5:00AM(GMT+8 Manila time)
• Work remotely from home
• Holiday & sick leave
• Contributions towards Pagibig, SSS & Phil Health & 13th Month pay benefits
• USA federal public holidays paid days off

IMPORTANT: If this role sounds like your next career move then click the link below and complete
the Google form application ASAP.

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