IT Manager — Remote (Independent Contractor)

We're a U.S.-based consumer products company selling woodworking adhesives across Amazon, Walmart, and Home Depot. Every department — Supply Chain, Finance, Operations, HR — runs on automations, integrations, and AI agents that must work without interruption. We need an IT Manager who keeps that infrastructure alive and builds the next layer of it. This role is not IT support. It is infrastructure ownership.

WHY THIS ROLE EXISTS
We run production Python scripts and Google Apps Scripts 24/7 across Linux VPS environments. We have API connections into Gusto, Hubstaff, Cin7, Amazon Seller Central, Walmart Seller Center, and GPT/Claude/MCP connectors. We're building a custom ERP and expanding our AI agent infrastructure across every department. Our current IT function has no single owner. That changes with this hire.

WHAT YOU OWN

• Server infrastructure — Linux VPS uptime, cron jobs, process monitoring, and i ---------- response
• API and integration management — token lifecycle, OAuth 2.0 renewals, webhook reliability
• AI agent deployment — GPT/Claude/MCP connector maintenance, prompt pipeline stability, new agent onboarding
• Credential and access security — secrets management, permission audits, zero-exposure protocols
• Custom ERP development support — IT architecture input, environment configuration, deployment coordination
• Helpdesk operations — internal ticket triage, SLA enforcement, escalation handling
• Subscription and vendor management — license tracking, renewal calendars, cost optimization
• Disaster recovery — backup systems, DR plans, and twice-yearly drills
• IT project management — scoping, timelines, cross-department coordination

WHAT GOOD LOOKS LIKE

• Near-perfect uptime across all production systems
• Zero token expirations causing integration failures
• 100% runbook coverage for every system you own
• Monthly security and access audit completed by the 5th
• Helpdesk tickets resolved within 1 hour (critical) / 4 hours (standard)
• DR drills completed twice per year with documented results

QUALIFICATIONS

Required:

• Production-grade Python (not scripting — actual deployed, monitored code)
• Google Apps Script and Google Workspace administration
• Linux VPS management (SSH, cron, process management)
• REST API integration, OAuth 2.0, and webhook management
• AI connector deployment — GPT, Claude, MCP
• Minimum 10 years managing technical team members

Preferred:

• Experience with Gusto, Hubstaff, Cin7, or Amazon/Walmart Seller platforms
• Background in ERP systems or custom software environments
• Strong documentation culture — you write runbooks, not just fix things

DETAILS

• Location: Remote — Philippines
• Classification: Independent Contractor
• Hours: 40 hours/week
• Rate: PHP 130,000–150,000/month, depending on experience
• Reports to: Chief of Staff (day-to-day) / CEO (strategic)

HOW TO APPLY
Applications that do not follow these instructions will not be reviewed.

• Start your application with the word “runbook” as the first word.
• Record a 1-minute video explaining why you are the right person for this role. Upload to Loom, Google Drive, or YouTube and email the link to ---------- with the subject line: IT Manager – [Your Name] Video Intro
• Answer the following in your application:
• Describe a time a production system failed on your watch. What happened, what did you do, and what did you put in place so it wouldn’t happen again?
• Walk us through how you manage API integrations and credential security across multiple platforms.
• Your application must be at least 95% human-generated. We run automated AI detection on all submissions.