DM Power Program Coordinator (Remote)

Work Schedule: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM (PST)
Compensation: $5 per hr - 40 hours per week
Work Setup: Remote

We are looking for a highly organized and patient-focused DM Power Program Coordinator to provide day-to-day administrative and operational support for our DM Power program. This role ensures a smooth patient experience by handling communications, coordinating enrollments, supporting remote patient monitoring (RPM), and maintaining accurate records. The ideal candidate has experience in a healthcare account within a BPO or Virtual Assistant setting, with strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

Provide administrative support for the DM Power program operations
Respond to patient inquiries and provide accurate program information
Identify and generate leads/patients eligible for the DM Power program
Facilitate patient enrollment into DM Power and RPM HTN programs
Explain program details, requirements, and next steps to patients
Maintain and update patient records, charts, and data in Salesforce
Schedule patient coaching sessions and provider follow-ups
Coordinate ordering and delivery of necessary supplies for diabetes patients
Assist patients with initial setup and linking of remote monitoring devices
Troubleshoot devices (especially blood pressure monitors and diabetes-related devices)

Required Qualifications:

Experience in a healthcare account within a BPO or as a Virtual Assistant (VA)
Strong administrative and coordination skills
Excellent verbal and written communication skills
Experience handling inbound and outbound patient communication

Preferred Qualifications:

Experience with Remote Patient Monitoring (RPM) programs
Familiarity with CRM systems such as Salesforce or Epic
Strong problem-solving and technical troubleshooting skills
Ability to manage multiple tasks in a fast-paced environment
Can speak Spanish and English

Key Competencies:

High attention to detail and accuracy
Strong organizational and time management skills
Patient-centered mindset with a professional and empathetic approach
Technical aptitude for healthcare devices and systems

How to Apply:
Please submit your application with the following:

1. Updated resume
2. Short introduction highlighting relevant experience
3. Email and WhatsApp number